Job Description

As a Part-Time Spa Front Desk Coordinator at Cibola Vista Resort and Spa in Peoria, AZ you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members!

We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities include:

• Perform daily opening, closing and/or mid-shift procedures based on scheduled shift.
• Actively welcome guests with a smile and enthusiasm!
• Have a thorough comprehension of Spa services, hours of operation, facility offerings, etc.
• Provide guests with information regarding Spa services (i.e. all types of services offered and products sold).
• Book, alter, and recap services to guests and input detailed notes in spa digital system covered in training.
• Checks guests in for appointments and services and escort guests to locker room while informing them of the spa amenity offerings.
• Accurately handle guests transactions including cash handling, credit card charges, room charges, gift certificates, comps, etc., following cash handling and department policies and procedures as dictated by the Spa and HGV.
• Represent our Spa in a positive manner both by verbal communication and actions and exercise proper phone etiquette with integrity.

What are we looking for?

• Must have basic computer skills
• Have the ability to work any day of the week and any shift, including weekends and holidays
• Previous customer service experience required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Strong hospitality or spa experience and knowledge of spa computer system experience preferred
• 1+ years of guest service experience desired