Job Description

Spa Front Desk

About the Resort

Experience the lake life at Horseshoe Bay Resort, where genuine Texas hospitality meets luxury. Nestled along the shores of Lake LBJ in the Texas Hill Country, the resort spans 17,000 acres and offers access to world-class golf, outdoor recreation, and a vibrant community just outside Austin.

At Horseshoe Bay Resort, we are committed to fostering a culture where team members are empowered to grow, succeed, and build rewarding careers.

The Spa Front Desk Concierge serves as the primary point of contact for guests at Bayside Spa & Fitness. This role is responsible for delivering an exceptional guest experience through professional reception services, appointment coordination, and retail support, including occasional coverage at the Tennis Retail Boutique.

The ideal candidate is service-oriented, detail-driven, and passionate about hospitality, wellness, and guest engagement.

Key Responsibilities

• Manage the daily opening and closing of spa and fitness facilities in accordance with established procedures
• Greet guests and facilitate seamless check-in and check-out experiences
• Schedule, modify, and cancel spa and fitness appointments with accuracy
• Promote and recommend services, packages, and retail items through effective upselling and cross-selling
• Provide detailed knowledge of spa treatments, fitness classes, retail offerings, and facility amenities
• Maintain awareness of service contraindications and product knowledge
• Conduct facility tours and assist guests with general inquiries
• Ensure a consistently high standard of customer service and guest satisfaction

Qualifications

Required

• Previous customer service experience
• High school diploma or equivalent
• Basic computer proficiency and math skills
• Strong communication, interpersonal, and telephone etiquette skills
• Ability to anticipate and meet guest needs in a service-focused environment

Preferred

• Experience in a spa, fitness, hospitality, or wellness setting

Core Competencies

• Professional, positive, and energetic demeanor
• Strong multitasking and organizational skills
• Ability to perform effectively in a fast-paced environment
• Team-oriented mindset with strong collaboration skills

Compensation & Benefits

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with employer match
• Paid Time Off and Paid Holidays
• Short-term and Long-term Disability
• Critical Illness and Accident Insurance
• Associate Relief Fund

Additional Perks

• Weekly meal subsidies
• Golf and resort amenity access*
• Discounts on retail and dining at the resort
• Employee discounts at Crescent Hotels & Resorts nationwide
• Professional development opportunities, including the Manager-in-Training (MIT) program
• Associate events and engagement activities

*Amenities based on availability and business levels

Why Join Us?

Whether you are building your career or looking for your next opportunity, Horseshoe Bay Resort offers a dynamic environment where you can grow professionally while working in a one-of-a-kind destination.