Job Description

Spa Front Desk Concierge

Horseshoe Bay Resort – Bayside Spa & Fitness

The Spa Front Desk Concierge is responsible for managing the reception operations for Bayside Spa and Fitness, as well as the Retail Tennis boutique. This role serves as the primary point of contact for guest check-in/check-out, appointment scheduling, and retail sales. The Concierge ensures a high-standard guest experience by providing efficient service, detailed product knowledge, and proactive sales support.

Essential Professional Duties

• Reception Management: Execute daily opening and closing procedures for spa and fitness facilities according to Standard Operating Procedures (SOPs).
• Appointment Scheduling: Accurately book, modify, and cancel spa treatments and fitness sessions using the reservation system.
• Guest Relations: Facilitate professional guest check-in and check-out; provide facility tours and detailed descriptions of services and amenities.
• Revenue Generation: Maximize boutique and spa revenue through up-selling, cross-selling, and active promotion of current packages, discounts, and retail products.
• Product Knowledge: Maintain expert-level knowledge of service contraindications, fitness schedules, and retail inventory to ensure guest safety and satisfaction.
• Administrative Support: Maintain accurate guest records and process transactions involving basic math and accounting principles.

Minimum Qualifications

• Experience: 1+ years of Customer Service experience (Required).
• Education: High School Diploma or equivalent.
• Technical Skills: Proficiency in basic computer operations and POS (Point of Sale) systems.
• Soft Skills: Excellent telephone etiquette, interpersonal communication, and verbal communication skills.
• Industry Knowledge: Previous experience in a health, beauty, or luxury fitness environment (Preferred).

Core Competencies

• Multi-tasking: Ability to remain productive and efficient in a high-volume, fast-paced environment.
• Service Orientation: Ability to anticipate guest needs and provide a luxury hospitality experience.
• Collaboration: Strong team player with a professional demeanor and the ability to work effectively with co-workers across departments.
• Salesmanship: Demonstrated ability to promote services and retail items effectively.