About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.
About the role
The SpaFront Desk Agentis responsible forproactively welcoming guests, for dealing with all enquiries and being knowledgeable about treatments,productsand services. The SpaFront Desk Agentisassistingguests in scheduling treatments and responding to all interactions in an efficient,courteousand professional manner to achievemaximumcustomer satisfaction and comfort and iscomplying withall Four Seasons policies,proceduresand standards.
What you will do:
Provides a professional and relaxed service to all guests, with the highest level of hospitality and professionalism, whileassistingguests with their arrival and departure at the spa and offers information to guests about other services offered in the spa as well as the hotel including:
Proactively welcome guests with a welcome amenity, makes them feel welcome, pampers them and provide excellent service Is knowledgeable about treatments, products and services offered as well as their pricing, processes and handles gift certificate requests
Schedules treatments to maximize use of time within the treatment schedule
Keeps all spareceptionarea neat and cleans including the staff lounge, spa desk, refreshmentstationsand retail area. The retail area will bekept at all timesin an impeccable visual appearance with sold items being re-stocked.
Escorts guests to theappropriate lockerroom and provides an orientation of the area and amenities if no attendant available
What you will bring:
Minimum 1 year of experience in a similar role, in a luxury hotel setting preferred.
Requires the ability to multi-task on several items at once.
Working knowledge of computer systems, hotel operatingsystemsand experience with Microsoft Suite
Candidatemust have excellent personal presentation and interpersonal skills.
Excellent communication inboth English and Spanish languagerequired
What weoffer:
Energizing Employee Culture where you are encouraged to be your true self!
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental,Visionand Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
Schedule & Hours:
Full Time, Rotating Schedule
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
