Job Description

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members and staff to maximize member/guest satisfaction and revenue.
Essential Functions:

• To greet and welcome all guests coming into the Spa.
• To arrange for all Spa appointments.
• Must be able to concentrate, exert good judgment and be flexible since the desk is a very busy area and the focal point of the Spa.
• To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
• To maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
• To maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
• To be able to explain the key features of all Retail items in order to enhance the guests’ “home spa” experience.
• To be able to softly “link sell” and “up-sell” in order to enhance the guests’ experience.
• To handle all the billing and point-of-sale functions for spa services and retail sales.
• To assist with scheduled retail inventory.
• To be cross-trained for all duties and responsibilities of the locker room and facilities areas.
• To provide personal attention to the guests.
• To ensure a pleasant visit for each guest.

Qualifications:

• Must possess excellent communication skills, both written and oral.
• Must have the ability to work under pressure without letting that pressure show to the guest.
• Must exhibit a sincere desire and ability to work well with people, assess their needs and be able to provide assistance.
• Must be available to work flexible hours, including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.