Job Description

Level: Experienced
Job Location: Dawn Ranch Lodge - GUERNEVILLE, CA 95446
Position Type: Full Time
Salary Range: $17.00 - $19.00 Hourly

Travel Percentage: None
Job Category: Hospitality - HotelABOUT US
Dawn Ranch is a natural preserve and boutique resort nestled riverside at the edge of Guerneville in Sonoma’s wine-rich Russian River Valley. The cottage-style hotel and event venue offer a unique Sonoma wine country escape among 22 acres of ancient giant redwoods, native meadows, and vintage apple trees. The resort features unique wellness experiences including a premium spa which offers outdoor baths, massages, and body treatments. Other activities include yoga, meditation, and bird watching. Dawn Ranch’s food program balances elevated cuisine with casual excellence, from fine dining at the Lodge to picnics overlooking the roiling Pacific Ocean. Local ingredients from the fertile valleys make our varied cuisine an emerging staple of Northern California fare. Dawn Ranch is the perfect destination to co-create luxury and inspiration in Sonoma.
ABOUT THE ROLE
We are looking for a Spa Concierge Agent to join the team! As The Spa’s Concierge Agent at Dawn Ranch, you will be managing the welcome areas (reception, lounge, deck, changing area) of the spa. This includes warmly greeting all guests, answering all phone calls, assisting guests with any questions or concerns they may have regarding spa services and products, and ensuring the quality of the experience in the welcome areas. You will also be responsible for booking all appointments, checking guests into the computer system, charging for services performed, and maintaining the cleanliness of the welcome areas and amenities.
Part-time & full-time positions available.
Base pay + commission.

ESSENTIAL DUTIES:
- Acknowledge and greet guests with a friendly and professional demeanor daily and provide detailed information about the spa's services and products.
- Accurately book, change and cancel spa appointments.
- Answer the phone promptly using excellent customer service at all times.
- Collect payment for services and products, including cash, credit card, and gift card transactions.
- Provide accurate, appropriate, and immediate responses to all requests by guests, answering effectively and respectfully at all times, ensuring complete guest satisfaction.
- Maintain a clean, safe, fully stocked, and well-organized work area including the reception, lounge, changing/rest rooms, outdoor decks.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by management.

SPECIFIC REQUIREMENTS FOR THIS ROLE:
- Must be detail-oriented and have ability to multi-task.
- Staying knowledgeable of spa treatments, packages, services, facility features and hours of operation.
- Strong customer relations and hospitality skills with guests always.
- Ability to work inter-departmentally, with Restaurant, Kitchen, Front Desk, and other Dawn Ranch Team members.
- Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
- Able to always maintain guest confidentiality and professionalism.
- Able to be efficient and productive in a fast-paced environment.
- Possess a friendly and outgoing demeanor.
- Excellent communication, listening and computer skills.
- Proficient in the use of computers and other common technology devices, able to learn to use new software easily and quickly.
- Able to walk, including climbing stairs, and ladders, standing to a significant degree, kneeling, reaching, bending, handling machinery, cleaning, lifting, feeling, talking, hearing, and see.
- Able to stand for long periods of time or for the duration of a shift.

Qualifications

Qualifications:
- High school diploma or equivalent; additional education or training in hospitality or customer service preferred.
- Minimum of 2 years of experience in a customer service or hospitality role, preferably in a spa or hotel environment.
- Strong customer service skills, with the ability to respond to guest inquiries and concerns in a professional and timely manner.
- Strong attention to detail and organizational skills.
- Flexible schedule to work irregular hours, including weekends and holidays.
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.