Job Description

Job Location: NC The Umstead Hotel and Spa - Cary, NC 27513
:
- Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked
- Makes appointments for al a carte services and packages...for immediate as well as future appointments
- Acts as a resource for all policies, programs, services/activities in the spa, retail items, cancellation policies, membership sales, etc. plus those of the hotel.
- Continually strives to understand all the services, products and sales items in the spa and the hotel
- Prints daily schedule
- Prints package guests schedules for the day
- Print service providers schedules for the day
- Monitors the daily appointments so the proper number of staff are on duty
- Prepares daily reports as requested
- Prepares all receipts for services and retail sales
- Monitors all monies for services and retail sales
- Promotes and sells gift cards
- Works with accounting for proper billing procedures
- Answers the telephone and direct calls as appropriate
- Serves as a back-up to the Spa Attendant position by welcoming and greeting all guests at issuance desk; issuing robes, slippers and lockers for guests taking spa services and generally being familiar enough to cover opening, closing and daily duties of that position.
- Maintains knowledge of all treatments and products and has the ability to explain treatments to guest
- Assists Supervisor in performing scheduled inventory of reception desk stations, future’s office and retail area for proper ordering
- Stays up-dated and becomes well-versed/trained in the latest developments pertinent to your department, the spa and the hotel
- Ensures a pleasant visit for each guest
- Maintains effective guest relations
- Maintains cleanliness and neatness of the spa
- Performs special projects delegated by the Spa Director or designate
- Performs whatever is necessary to ensure and maintain a pleasant visit for each guest
- Conducts tours of the facility when needed
- Assists management and co-workers as requested/needed
- Assists in training new Reception/Retail team members as requested
- Assists with special projects/events as requested
- Attends all departmental, spa and property meetings and training sessions

Qualifications
- High school diploma or equivalent required
- Secretarial skills desired, e.g., typing, filing, etc.
- Must attend product knowledge training
- Computer software skills required
- First Aid and CPR training desired, but not necessary