Job Description

The Spa Executive is responsible for directing all aspects of spa operations, ensuring the highest standards of service delivery, and maintaining financial viability. This role demands strategic leadership, operational excellence, and accountability across all spa departments.

Financial Management:

• Maintain the facility in optimal condition whilst adhering strictly to the operations budget
• Implement rigorous controls over payroll and departmental expenses

Operational Leadership

• Ensure consistent client comfort and satisfaction through direct oversight and quality assurance
• Maintain appointment punctuality and conduct post-appointment reviews
• Uphold rigorous cleanliness and organisational standards across all work areas
• Manage inventory of massage oils, towels, sheets, and essential supplies with precision
• Demonstrate professional excellence in all interactions with members and guests, addressing facility inquiries with competence
• Execute all Body Treatments to the highest standard
• Monitor and implement current industry trends in body treatments
• Maintain all required professional licences and certifications
• Report equipment malfunctions to the Operations Manager promptly
• Provide support across all spa departments including Fitness, Facility Operations, Front Desk/Reception, and Retail as required

Strategic Development

• Develop and promote bespoke spa programmes for conference groups
• Conduct competitive analysis of location, services, pricing, and promotional strategies
• Prepare and maintain service operations manuals
• Facilitate the development and implementation of staff training programmes
• Conduct regular in-services on accepted techniques, programmes, and proper equipment and product usage
• Provide comprehensive facility tours for prospective clients and members
• Engage in strategic meetings with product vendors

Guest Service Standards

• Maintain peak operational and cleanliness standards throughout the facility
• Prioritise guest and member satisfaction through adherence to safety and service standards

Administrative Oversight

• Implement efficient scheduling systems for all Massage Therapists
• Monitor and control departmental payroll
• Develop and enforce comprehensive Standard Operating Procedures
• Ensure compliance with hotel and provincial regulations through accurate record-keeping
• Conduct selection interviews for new hires
• Lead weekly and monthly Massage departmental communication meetings and represent the Massage Therapy team in weekly Spa departmental meetings