Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.

Focus on the rejuvenation of my department.

Wellness offerings, Spa treatments, exercise classes and fitness facilities and equipment will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practice.

Assess and review Wellness amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.

Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.

Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.

Assume full responsibility for the efficient and effective implementation of Wellness throughout the property, working side by side with HOD’s, especially on the offerings in the Spa and Fitness facilities to provide exceptional product and service within brand operating standards.

Arrange and conduct workshops and lectures for both hosts and guests on relevant health and wellness topics.

Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.

Develop the annual marketing plan and implementation of tactics across publicity, sales, CRM and promotional initiatives to drive sales for products, programs and treatments.

Develop a marketing plan designed to promote the spa and wellness offerings to the guests before and during their stay including all the necessary departments to share wellness lead generation and achieve sales goals.

Ensure Visiting Experts calendar is in place and to develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests’ requirements.

Develop an annual budget and business plan for the spa, in conjunction with the Hotel General Manager. To be responsible for the achievement and regular review of the business plan and budget.

Provide daily and monthly financial and statistical reports, incorporating justifications of performance, proposals and recommendations to optimize financial performance.

Drive and monitor performance through KPIs, linking results with sales and marketing activities.

Review the monthly P&L, scrutinizing departmental costs to optimize profit margins without compromising quality.

Ensure that spas have spa website updated

Monitor and compile accurate sales and marketing statistics and revenue records.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.

Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.

Revise and control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.

Prepare and submit legally required and confidential documentation related to my department.

Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.