Job Description

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in

Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue.

Responsibilities:
· Greet and welcome all guests coming into the Spa.
· Handle all the billing and point-of-sale functions for spa services and retail sales.
· Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
· Assist with scheduled retail inventory.
· Maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
· Provide personal attention and ensure a pleasant visit for each guest.
· Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
· Attend all required department trainings and meetings.
· Perform any other duties required by management.

Qualifications:
· Ability to stand for the entire scheduled shift.
· Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
· Must be passionate about providing warm, engaging, and personalized service.
· Must meet standards of appearance and always maintain a high level of personal hygiene.
· Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.