Job Description

Responsible for maintaining the reception and retail areas of the Spa while providing a positive and friendly attitude. Assist with scheduling, answering phones, check-in and out of appointments while partaking in genuine interactions that provide the highest level of guest service.

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• The ability to work in a fast paced and multi-task-oriented environment.
• Be able to schedule appointments with accuracy and in a timely manner in person and over the phone.
• Candidate must demonstrate computer knowledge with proficiency in Excel, Word, Microsoft office and outlook.
• Handles the computer booking system and all cash handling procedures with accuracy and ease.
• Answer phones promptly and friendly.
• Work well under pressure and handle multiple guests at one time.
• Knowledge of all spa treatments, salon services and retail items with the intent to suggest service offerings to best tailor the client’s needs
• The ability to suggest, sell, and provide detailed descriptions of spa services and retail items
• Maintain bar levels and stock retail times, spa brochures and office supplies
• Perform other tasks as assigned by Manager or Assistant Manager.

Qualifications:

• High school diploma or equivalent.
• 1-2 years Reception desk and/or salon/spa experience.
• Poses the ability to work in a fast-paced environment while maintaining enthusiasm and excellent customer skills.
• Must be multitask oriented.
• Must be detail oriented, friendly, outgoing and have excellent communication skills.
• Must be able to tolerate a close-knit environment with constant co-work involvement
• Must be able to work well with others and as a team.

Physical, Mental & Environmental Demands:

• Able to lift up to 25 lbs.
• Able to stand for a long period of time (up to an average 8-hour shift).

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.