As aSpa Coordinator, you will be responsible to provide excellent customer service to guests of the Cedar Creek Spa. This includes running and maintaining the front desk of the spa including monitoring bookings, check-in and outs processes, and overseeing the retail space maintenance.

ESSENTIAL FUNCTIONS:

• Maintain smooth front desk operations for the spa location to provide world class guest experience in bookings, check-ins/outs and retail sales. May include tours of the spa for new guests, explanations of amenities provided throughout the visit, and communication with the service providers on guest arrivals and departures.

• Handles guest communication within the hospitality communication systems, on the phone or in person

• Enhance guest experience throughattempts to upsell or add on to services or retail items based on availability and packages available.

• Frequently uses company computer systems to track bookings, schedule new appointments, communicate with guests and other teams throughout the property

• All other duties as assigned

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: ​High School Diploma or Equivalent​

• Preferred Degree: N/A

• Certificate(s) or License(s):

• Years of experience: 1-2 years admin experience preferred

KNOWLEDGE, SKILLS, AND ABILITY:

• Previous experience in working in a services industry with appointment keeping preferred

• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and associates at all levels

• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively

• Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and deadlines

TRAVEL REQUIREMENTS

• N/A

PHYSICAL REQUIREMENTS

Additional Physical Requirements

• Ability to work in an environment that encourages quiet and relaxation, including exposure to products with fragrances