Purpose:
Oversees the day to day operations of the spa by assisting clients and assisting spa technicians
Essential Functions:
Receives spa guests, issues lockers, towels, sandals, robes, and ties that fit the needs of the client
Explain to guests how to get prepared for their scheduled service
Books appointments for future spa needs
Tracks client flow throughout the spa and maintain clear communication with each technician regarding client flow and/or any changes in their appointment schedule
Refill professional product used in the spa as requested and necessary
Obtains and serves refreshments to guests as requested
Collect soiled linens (including sheets, blankets, towels, robes, etc.) as necessary and place in the appropriate receptacles
Folds and stores laundry as necessary
Change bed and clean rooms before and after each service and assists Spa Technicians with room set-up
General cleaning to maintain state board safety and sanitary regulations
Keeps the spa areas spotless at all times during shift
Order/ pick up spa lunches and/or breakfasts as necessary
Perform all opening, closing, and daily procedures as listed on the current daily procedure checklist
Communicate with spa manager/supervisor any/all relevant information
Other duties as assigned
Requirements
Position Qualifications:
High school graduate
Excellent communication skills
Knowledge and use of excellent customer service techniques.
Esthetic or Cosmetology License (Issued through the State Board)
or
Massage Therapy License (Issued through State Medical Board)
