Job Description

Spa Concierge


The Woodhouse Day Spa – Lexington, KY Ready to make a difference and be an important part of our Team?


The Woodhouse Day Spa in Lexington, KY is hiring! At The Woodhouse, we value our team members and strive for excellence with every guest experience. Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way”! We will provide you with the tools, knowledge, and intention that will help you deliver the best guest experience every time. We are a company that recognizes, rewards and celebrates with you along the way—as you excel and grow in your talents, opportunity will follow you. Our concierge – Are the best at first and final impressions! Our hospitality team members play an integral part in ensuring the Woodhouse Experience is delivered to each and every guest. More specifically, our endearing concierge:

• Possess excellent customer service skills both internally with our team and when handling our guests
• Always maintain a professional and outgoing demeanor
• Represent the Woodhouse in every fashion through both their communication skills and polished appearance
• Work collaboratively with not only their peers, but management and spa professionals, as well
• Maintain effective and refined communication skills in person, on the phone, and in writing
• Multi-task efficiently
• Effective in their conflict resolution skills and are willing to think outside of the box
• Detail oriented and analytically minded
• Respect guest confidentiality
• Take pride and care in their performance
• Stay current on our full menu of experiences, price points, and are experts in our retail product knowledge

Key Responsibilities Include:

• Greeting guests
• Answering phones
• Scheduling appointments
• Maintaining guest areas for cleanliness
• Retail selling
• Serving guests throughout their Woodhouse Experience
• Completing sales transactions
• Maintaining Woodhouse Day Spa standards in all aspects of operation
• Exceeding guest expectations in all areas of service

Woodhouse Perks include:

• Competitive pay and incentive programs
• Eligibility to accrue paid time off based on our minimum hours requirement
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a new, state of the art facility
• Ongoing training opportunities

Physical Requirements:

• Frequent standing, with some walking and sitting
• Ability to lift 5 lbs. & occasionally lifts/carries up to 15 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly

Working Conditions

• Primarily indoor work setting filled with various aromas from our retail products, and soft music playing in the background
• Varying schedule to include evenings, holidays and extended hours as business dictates

If you feel you are ready to join our award-winning Woodhouse team, please submit your resume today! The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace. Job Type: Full-time Required license or certification: Not Applicable Required Experience: A minimum of 1-3 years in a customer service role, additional experience in the wellness industry is a plus!

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.