Job Description

The Opportunity

We are seeking a passionate and experienced Spa & Boutique Manager to lead our Miami, Design District location. This is a key leadership role for someone with a demonstrated track record in building successful teams, driving business performance, and delivering exceptional luxury client experience. As both a strategic leader and hands-on operator, you will oversee the full operational, commercial, and experiential success of the boutique and spa, developing clientele, achieving sales targets, and fostering a high-performing, service-driven team. If you are entrepreneurial, self-motivated, and have a genuine love for luxury skincare, this is an exciting opportunity for you!

What you'll get to do

• Own and drive the boutique’s sales performance, achieving or exceeding all KPIs and revenue targets
• Analyze business reports (footfall, client conversion, service bookings, product sales) to optimize commercial strategy
• Develop and execute local initiatives to increase traffic, bookings, and brand awareness
• Ensure the delivery of a world-class, personalized customer experience aligned with Dr. Barbara Sturm brand standards
• Oversee the spa operations, including treatment scheduling, therapist management, room readiness, and service quality
• Champion the use of clientelling to develop long-term, high-value client relationships and repeat business
• Resolve high-profile client queries and complaints with grace, discretion, and professionalism
• Lead, coach, and inspire a high-performing retail and spa team to deliver excellence across all touchpoints
• Oversee all recruitment, training, performance reviews, scheduling, and ongoing development
• Foster a culture of accountability, motivation, and luxury service within the team
• Deliver monthly coaching sessions and ongoing product knowledge and treatment training
• Maintain excellence in daily operations, including opening/closing, housekeeping, health and safety, and spa hygiene standards
• Ensure accurate inventory management, overseeing deliveries, replenishment, and minimizing shrinkage
• Manage POS systems, vendor relationships, back-of-house processes, and store maintenance
• Ensure all team operations comply with health, safety, brand, and legal guidelines
• Uphold brand aesthetics through meticulous visual merchandising and boutique presentation
• Act as a brand ambassador, representing Dr. Barbara Sturm at events, VIP experiences, press days, and industry functions
• Collaborate with marketing teams on local events, influencer visits, and social media activations

We'd love to meet you if you have

• Minimum 5 years of management experience in luxury retail, spa, or beauty environments
• Proven ability to lead and motivate diverse teams to meet and exceed commercial targets
• Deep understanding of the luxury skincare and spa space, with strong service and product knowledge
• Strong commercial and operational acumen, with experience managing P&L, staffing, and inventory
• Exceptional interpersonal and communication skills; a true leader with emotional intelligence
• Highly organized, adaptable, and able to multitask in a fast-paced environment
• Skilled in analyzing KPIs, forecasting, and converting data into actionable insight
• Proficient in using modern POS, booking, and retail inventory systems
• Flexibility to work weekends, evenings, and peak retail/spa periods

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

Compensation Data

The expected base salary for this position ranges from $100,000.00 - $120,000.00 annually. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package