Job Description

WHAT WE ARE LOOKING FOR:

The ideal Spa Attendant for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of The Spa team contributing to the preparation and atmosphere of the spa environment.

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

WHAT WE EXPECT FROM YOU:

• Deliver an exceptional guest experience by greeting all guests promptly, responding to requests in a courteous and timely manner, and reporting unresolved guest concerns to a manager or supervisor 
• Maintain a working knowledge of hotel services, amenities, and local attractions to assist guests 
• Work collaboratively with team members to provide an outstanding guest experience and support departmental goals 
• Understand and follow emergency procedures and respond appropriately when necessary 
• Immediately report accidents, injuries, property damage, safety hazards, or other incidents to a manager or supervisor 
• Assist with additional tasks, projects, and responsibilities assigned by manager or supervisor 
• Comply with Bear Creek and Southern Management's policies and procedures and support Southern Management's Mission, Vision and Values 

Qualifications

QUALIFICATIONS:

• Ability to multitask and work efficiently in a fast-paced environment
• Ability to work independently and as part of a team
• Professional appearance and demeanor
• Previous hospitality, spa, wellness or customer service experience is preferred
• Availability during peak operating times, i.e.: weekends, holidays and special events, as well as supporting the needs of The Spa
• High School Diploma or equivalent required

JOB KNOWLEDGE & SKILLS:

• Strong guest service and hospitality skills
• Excellent communication and interpersonal abilities
• Strong attention to detail and organizational skills

PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Alternate Sit/Stand or Walk at Will
• Climbing Ramps/Stairs
• Communicating Verbally
• Crouching
• Fine Manipulation
• Gross Manipulation
• Hearing Requirements:
• One-on-one (in person)
• Group or conference (in person)
• Telephone
• Other sounds
• Keyboarding
• Kneeling
• Lifting/Carrying: Up to 20 pounds
• Near Visual Acuity
• Peripheral Vision
• Pushing/Pulling
• Reaching At/Below Shoulder Level
• Reaching Overhead
• Sitting
• Standing/Walking
• Stooping

ENVIRONMENTAL CONDITIONS

• Wetness: Any non-weather-related contact with water or other liquids.
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
• Quiet
• Indoor / Office Environment

Benefits

Bear Creek offers loads of discounts and privileges for our team members.

Skiing and snowboarding*

Free rentals*

Free lesson*

Free snow tubing*

Referral bonus

Discounted tickets for Bear Creek events

Free access to Mountain Activity Center activities for team members and 50% off for 4 family members or friends*

Discounts on items from the Hotel gift shop and Slopeside Sports retail store

Discounts at the Spa

Discounts at our Restaurants*

1 Employee Benefit Pass to ski and snowboarding at a reduced price

Discount programs with outside companies

Hours worked on Company holidays (4 days/year) will be paid double time

401(k) program for team members 21 and over

*Some restrictions apply based on availability and season.