Job Description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Operations & Guest Experience

• Maintain Spa wet areas, lounges, changing rooms, prep areas, and back-of-house to standard
• Carry out opening and closing duties; set up before first booking and reset at end of day
• Greet guests, offer refreshments, explain facilities and etiquette, and escort when needed
• Monitor areas to maintain comfort, safety, and cleanliness; respond quickly to requests
• Handle feedback professionally and escalate concerns to the Spa Assistant Manager
• Set up rooms, restock supplies, and support quick turnarounds between appointments

Financial & Commercial Management

• Replenish linen, towels, robes, slippers, and amenities to par levels
• Collect soiled linen and coordinate with Laundry for timely turnaround
• Support stock counts, storeroom organisation, and product rotation
• Report breakages, damage, low stock, and wastage promptly

Sales, Marketing & Brand Representation

• Represent the brand through grooming, warm service, and professional communication
• Keep retail displays clean, stocked, and well presented
• Refer booking and product enquiries to Reception; reinforce facility information and etiquette

People & Associate Relations

• Work closely with Therapists, Reception, and other departments to keep operations smooth
• Attend briefings and give handovers on cleanliness, stock, and maintenance needs
• Follow hotel policies and maintain professional conduct

Training & Talent Development

• Complete required training (service, hygiene, safety, fire life safety, and security) on time
• Follow SOPs, checklists, and brand standards; seek feedback to improve
• Support new team members by demonstrating set-up and cleaning

Administration & Reporting

• Complete checklists, cleaning schedules, and required logs (e.g., temperature/humidity)
• Support Reception with admin tasks (e.g., guest forms, stock checks, guest flow)
• Report maintenance issues, hazards, and incidents promptly and follow through to closure

Projects & Pre-Opening Support

• Support Spa projects (deep cleans, seasonal set-ups, minor reorganisation)
• Support pre-opening tasks (set-up, stocking, checklists, trial runs)

General Responsibilities

• Keep all Spa areas clean and sanitised (showers, steam/sauna, toilets, changing rooms)
• Follow hygiene and infection-control procedures; use, label, and store chemicals safely
• Follow safety, fire life safety, and security procedures
• Able to stand for long periods and lift/carry linen and supplies safely
• Carry out other duties as assigned

Performance Evaluation Criteria

• Standards: Spa cleanliness, hygiene, and presentation maintained throughout operating hours
• Guest experience: courteous, responsive service; clear orientation; timely escalation
• Readiness: linen/amenities kept in stock; par levels and rotation followed
• Compliance: safe chemical use; logs completed; safety and security followed
• Team contribution: punctual, reliable, clear communication, strong teamwork

Job Requirements

Education & Certification

• High school completion (or equivalent)
• Basic First Aid/CPR certification is preferred

Experience

• Minimum 2 years’ experience in a luxury spa, hotel, gym, or housekeeping environment
• Demonstrated experience managing linen and amenities and maintaining luxury-standard cleaning and presentation

Other Prerequisites

• Warm, service-led communicator (basic English required; other languages a plus)
• Detail-oriented, hygiene-first, and presentation-focused
• Reliable, organised, and able to prioritise
• Collaborative, adaptable, and willing to support across functions
• Physically fit for a fast-paced environment

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.