Job Description

SPA ATTENDANT

AURA Spa & Bathhouse | Crowne Plaza Hawkesbury Valley

Inspired by the beauty of the Hawkesbury Valley, AURA Spa & Bathhouse is a luxury wellness destination located within the iconic Crowne Plaza Hawkesbury Valley.

Designed to help guests arrive, unwind, restore and awaken, AURA blends nature, luxury and wellbeing to create unforgettable guest experiences. We are currently seeking enthusiastic and guest-focused Spa Attendants to join our wellness team.

We are currently recruiting for a mix of Part Time and Casual positions.

ABOUT THE ROLE

As a Spa Attendant, you will be the first impression of AURA — creating a warm, welcoming and seamless experience for every guest from arrival to departure.

Your day-to-day will include:

• Welcoming guests and delivering exceptional customer service
• Managing spa reservations, phone enquiries and guest bookings
• Assisting guests with treatment information, pricing and retail recommendations
• Supporting treatment rebookings and upselling spa experiences
• Maintaining the cleanliness and presentation of the spa and reception areas
• Assisting the spa team to ensure smooth day-to-day operations
• Creating a calm, professional and luxury guest experience at all times

WHAT WE’RE LOOKING FOR

We are looking for someone who is professional, personable and passionate about wellness and hospitality.

Ideally, you will have:

• Previous experience in a spa, salon, wellness or hotel environment (preferred but not essential)
• Strong customer service and communication skills
• Confidence with bookings, retail sales and guest interactions
• Excellent grooming, presentation and attention to detail
• Strong time management and organisational skills
• A calm and positive attitude in a fast-paced environment
• Passion for wellness, hospitality and creating memorable guest experiences

WHO WE ARE

At AURA, our ethos is centred around connection — to self, nature and wellbeing. Every interaction and experience is thoughtfully designed to leave guests feeling relaxed, restored and cared for.

As part of the Crowne Plaza and IHG family, you’ll join a team that values genuine hospitality, teamwork and meaningful guest experiences every day.

WHY JOIN AURA?

• Work within a luxury spa environment inside Crowne Plaza Hawkesbury Valley
• Be part of an internationally recognised hotel brand
• Ongoing training and development opportunities
• Staff discounts across hotel stays, dining and spa experiences
• Supportive and wellness-focused team culture
• Opportunities for career progression within IHG Hotels & Resorts

APPLY NOW

If you are passionate about wellness, luxury hospitality and exceptional guest service, we would love to hear from you.

Apply now with your resume and cover letter to join the team at AURA Spa & Bathhouse.