Job Description

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Join our dynamic team as a Spa Associate and become the welcoming face of our wellness center! In this vibrant role, you will deliver exceptional customer service, assist clients with their spa experiences, sell memberships, and ensure smooth daily operations. Your enthusiasm and professionalism will help create a relaxing environment where guests feel valued and pampered from the moment they walk through the door. This paid position offers an exciting opportunity to develop your skills in retail, customer service, and sales within a thriving wellness community.

Duties

• Greet guests warmly and provide personalized assistance to enhance their spa experience
• Manage point-of-sale (POS) transactions accurately, including processing payments and handling cash with care
• Conduct product demonstrations and upsell spa services or retail items to maximize guest satisfaction and revenue
• Maintain a well-stocked retail area by merchandising products attractively and restocking as needed
• Promote spa services through engaging conversations and informative product demos, encouraging repeat visits and selling membership
• Handle phone inquiries professionally, providing information about services, appointments, and promotions while practicing excellent phone etiquette
• Support the team by supervising junior staff or trainees when necessary, fostering a collaborative environment
• Ensure cleanliness and organization of the retail space, treatment rooms, and common areas in compliance with health standards
• Assist with administrative tasks such as scheduling appointments, managing client records, and processing transactions efficiently

Skills

• Strong communication skills with the ability to connect with diverse clients in a friendly, professional manner
• Bilingual abilities are highly valued to serve a broader clientele effectively
• Experience with POS systems, cashiering, and basic retail math for accurate transactions and cash handling
• Proven customer service skills that create positive guest experiences from start to finish
• Demonstrated ability to upsell products and services tactfully to enhance revenue opportunities
• Supervising experience is a plus for supporting team operations and training new staff members
• Excellent phone etiquette for handling inquiries professionally in a fast-paced setting

Join us in delivering memorable wellness experiences! Your energetic approach combined with your attention to detail will make a meaningful difference in our guests’ journey toward relaxation. We’re excited to welcome motivated individuals eager to grow their careers in a supportive, vibrant environment.

We are looking for someone with a flexable schedule with an immediate need for nights and weekends.
Compensation: $15.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.