Job Description

The Leadership Team at Hand & Stone Massage and Facial Spa is dedicated to providing outstanding customer service in a team-oriented environment. Spa Associates are vital in helping achieve this goal, as they are the first introduction many clients have to Hand & Stone. This is a 25-30 hour per week position, with a competitive hourly wage as well as the opportunity to earn commission. The ideal candidate for this job will possess confidence while selling the Hand & Stone Lifestyle Program, and be able to provide superlative customer service.

The primary duties for our Spa Associates are:

• Greet all clients as they enter the spa
• Check clients in and out efficiently and cordially
• Answer the telephone and manage the appointment book
• Communicate the needs of clients to the therapists or estheticians
• Present and sell the Hand & Stone Lifestyle Program to all clients
• Perform follow-up and appointment confirmation calls to clients
• Assist with daily spa maintenance tasks, including filing paperwork, doing laundry, and light cleaning and organizing
• Aid Leadership Team in developing and implementing growth strategies for Hand & Stone

Experience and skill requirements:

• 2-4 years sales/retail experience, salon/spa experience preferred but not required
• Must be a self-starter who enjoys working with the public
• Be able to participate in a team- and goal-driven environment
• Must have excellent communication and interpersonal skills
• Comfortable working in a fast paced environment; multi-tasking is a must
• Must show proficiency in basic computer skills
• Some night and weekend hours necessary
• Experience with the Millennium Point of Sale System or similar retail program a plus

With over 350 locations nationwide Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.