Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

Applicants must hold a Macau ID due to work permit restriction.

About the role

The Spa Assistant Manager supports the Director of Spa in overseeing daily spa operations, ensuring exceptional guest experiences, managing spa staff and achieving revenue and service quality targets. This role plays a key part in maintaining operational excellence, team performance, and brand standards.

What you will do

• Assist in managing day-to-day spa operations to ensure smooth, efficient service delivery and operational excellence

• Ensure all guests receive a consistently high-quality and personalized spa experience in line with Four Seasons standards

• Handle guest feedback and complaints professionally and promptly, ensuring effective service recovery

• Supervise daily team performance, providing coaching and on-the-job guidance, support staff performance reviews, attendance monitoring and disciplinary processes as required

• Assist with budgeting, cost control and forecasting activities, monitor daily operational reports including bookings, therapist utilization and revenue performance, support marketing initiatives, promotions and seasonal spa packages

• Actively promote spa treatments, memberships, and retail products to guests; support the achievement of spa revenue, retail sales and upselling targets

• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Work harmoniously and professionally with management and co-workers to foster a positive team environment

What you bring

• Bachelor degree in Hospitality, Wellness, Business Management or related field

• Reading, writing and oral proficiency in Cantonese, Mandarin and English

• Minimum of 4 years’ experience in spa or wellness operations with at least 2 years in a managerial or supervisory capacity.

• Strong leadership and interpersonal skills

• Team-oriented with good communication skills

• Exceptional customer service orientation

• Sales-driven mindset with basic financial acumen

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

• 48 Hours weekly

• Work on shift