Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The SOXCoordinator (Issue Management Lead Analyst) position is a high-impact, critical role within the Technology & Business Execution (T&BE) Controls Organization’s SOX Engagement Team. This position is responsible for driving the strategic planning, end-to-end execution, and governance of KPMG engagements, including SSAE-18 (SOC 1) examinations, the Sarbanes-Oxley (SOX) Integrated Audit, and key Statutory Audits across the global Citi Technology footprint.

As a key liaison between external auditors and internal stakeholders, the successful candidate will provide strong leadership, execute exam management strategies, and champion a culture of continuous control improvement. Operating in a high-visibility environment, the SOX Coordinator will partner closely with KPMG, technology process owners, and senior leadership to streamline audit planning, ensure the integrity and timely delivery of audit evidence, and deliver insightful risk reporting. This role is pivotal in safeguarding Citi’s technology control environment, proactively identifying systemic risks, and driving holistic remediation efforts to ensure audit readiness and operational excellence.

Responsibilities

• Audit Planning & Exam Management:Lead and coordinate the end-to-end lifecycle of KPMG SSAE-18 (SOC 1), SOX Integrated, and Statutory Audits for the Technology sector, ensuring seamless execution and alignment with organizational timelines.
• Deliverable Quality Assurance:Support technology teams in compiling, reviewing, and validating audit deliverables to ensure the highest standards of quality, completeness, accuracy, and timeliness before submission to external auditors.
• Root Cause Analysis & Issue Management:Perform deep-dive analyses on identified control deficiencies and audit findings. Partner with control and process owners to design and recommend holistic, sustainable corrective action plans (CAPs).
• Check & Challenge Governance:Provide robust "check and challenge" oversight to ensure appropriate escalation of risks and issues in strict accordance with Citi’s Issue Management and Escalation Policies.
• Continuous Process Improvement:Lead post-exam "Lessons Learned" sessions to identify process bottlenecks, drive continuous improvement, and implement best practices for future audit cycles.
• Governance & Training: Support development and maintenance of robust governance frameworks, guidelines, and training programs to streamline exam execution and elevate audit readiness across technology teams.
• Reporting & Transparency:Maintain comprehensive tracking, metrics, and reporting dashboards to provide senior management and stakeholders with real-time visibility into exam progress, emerging risks, and remediation status.
• Data-Driven Insights:Utilize risk analytics to assess audit trends, identify systemic control weaknesses, and develop actionable insights to proactively strengthen the technology control environment.
• Stakeholder Collaboration:Act as a trusted advisor and primary point of contact for KPMG, internal business units, and senior technology leaders, communicating effectively to resolve complex issues, influence decision-making, and promote risk awareness.

Qualifications

• Professional Experience: Substantial experience in technology risk, IT audit, or technology control functions within a complex, global financial services environment.
• Leadership Experience: Experience in a lead or supervisory capacity directly supporting internal and/or external technology audits.
• Subject Matter Expertise:Deep understanding of SOX General IT Controls (GITCs), Application IT Controls, and SSAE-18 / SOC 1 exam management frameworks.
• Risk Management Skills:Proven ability to identify, assess, measure, and manage technology risks and controls effectively.
• Regulatory & Policy Alignment:Strong familiarity with institutional policies, standards, and procedures, with the ability to align audit practices accordingly.
• Communication & Influence:Exceptional verbal and written communication skills, with a proven track record of engaging, presenting to, and influencing senior management and external auditors.
• Problem-Solving & Decision-Making:Strong analytical, problem-solving, and decision-making capabilities, with a highly structured approach to resolving complex issues.
• Project & Time Management:Excellent project management, organizational, and time-management skills, with the ability to manage multiple competing priorities and meet tight deadlines in a fast-paced environment.
• Technical Proficiency:High proficiency in the Microsoft Office suite, particularly Excel (data analysis), PowerPoint (senior-level presentations), and Word.
• Attributes:Self-starter with a high degree of initiative, adaptability, and resilience when working under pressure.

Education

Bachelor's/University degree, Master's degree preferred

What we’ll provide you

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Visit our Global Benefits page to learn more.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-MR7

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Issue Management

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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