Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The Southall Experience Assistant Manager is responsible for assisting in the oversight of the daily operations of the Southall Experiene (Reservations) Department, ensuring maximum room occupancy and revenue through efficient inventory management and exceptional customer service.
Assist in the management of all elements of the Reservations Department to create an environment where our team connects with the hearts of our guests
Oversee all individual and group room reservations, ensuring accuracy and timely responses
Serve as the Certified Trainer to ensure effective, thorough and compliant onboarding and continuous learning in the department
Manage online booking platforms (OTAs, brand website, GDS, etc.)
Monitor room availability and manage overbooking situations effectively
Ensure reservations are accurately entered in the Property Management System (PMS)
Schedule, supervise and coach Southall Experience Specialists
Assist in the selection process for future Team Members
Educate on departmental standards for handling calls, emails, and customer inquiries
Conduct regular performance reviews and coaching to enhance team effectiveness
Ensure high-quality guest interactions throughout the booking process
Handle VIP bookings and special requests with attention to detail
Resolve guest issues related to reservations promptly and professionally
Maintain compliance with data privacy policies (e.g., PCI, GDPR)
Support audits by maintaining accurate records and booking logs
Maintain a warm and friendly demeanor at all times
Minimum 2 years of reservations experience in a luxury hotel or resort environment (preferred)
Proven experience in hotel reservations, front office, or revenue management
Strong knowledge of hotel PMS and CRS systems
Proficiency with booking engines, channel managers, and OTA extranets
Excellent organizational, communication, and problem-solving skills
Demonstrated ability to lead, motivate, and coach a team
High level of accuracy, attention to detail, and professionalism
OUR BENEFITS
Competitive compensation package
Medical, dental, vision, short and long-term disability, company-provided life insurance
Generous paid time off accruals
9 paid holidays annually
Weekly pay
401k and company match
Education reimbursement
Best-in-class Employee Assistance Program
Free weekly outdoor activities and wellness classes
30% internal discounts
Fresh and free daily meal
Bountiful internal growth opportunities
OUR TEAM
Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.
We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.
Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.
Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Southall is the evolution of traditional Southern hospitality, an authentic working farm with an inn, restaurant, and spa just outside of Nashville on over 325 acres of lush and rolling hills. This is a place of gathering, connection, and nature, where guests are nurtured and nourished, inspired by innovation and education. Here, curiosity leads to learning, learning leads to understanding, and understanding leads to new possibilities—culminating in a deep, meaningful experience for all.
The journey of a seed, touched by earth, water, and sunlight, supported and cared for until it is primed to achieve its purpose; the journey of a visitor, perhaps seeking relaxation, connection, or reflection, offered the space and guidance necessary to explore and grow; the journey of this land itself, a vast tract that holds its traditions even as it is transformed into a place to discover, to learn, to revel.
