Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We’re changing the way people view customer care, and we need your help!

We’re looking for a Sourcing Associate to build candidate networks through various sourcing techniques (including social media) and work effectively with our internal and external partners.

As Sourcing Associate, You Will…

• Interact with applicants & respond to initial inquiries and concerns through our social media and various other platforms
• Process and track applicant job submissions
• Source and generate candidate leads to ensure current hiring requirements are obtained
• Manage sourcing channels: online, referral programs, external events and vendor management
• Create strategies to meet partner requirements
• Conduct & request tests needed for hiring
• Recommend ways of improving recruiting process
• Participate in job fairs & hiring events
• Create and host various promos and activities
• Promote recruiting using job portals, social media and other various tools
• Build relationships with internal employees

As Sourcing Associate, You Have…

• A college degree or certificate (preferred - equivalent combination of education and work experience will also be considered)
• Minimum 1 year experience in BPO Recruitment/Sourcing
• Strong verbal and written English communication skills
• Strong problem solving and decision making skills
• The ability to work in a fast-paced, always changing environment
• The ability to handle multiple tasks with accuracy and timeliness
• The ability to effectively interact and build relationships with employees at all levels and diverse backgrounds
• A creative and resourceful attitude to find the perfect candidates
• Excellent attention-to-detail and organizational skills
• The ability to work shifts, holidays and weekends