PLEASE NOTE:

• 
  It is a Hybrid Position at Concord, New Hampshire.
• 
  LOCAL candidates who are willing to work a minimum of 2 days/week onsite.

Job Description:

Position requires
experience with Microsoft Active Directory, Azure Active Directory, Microsoft
Exchange, PowerShell, and M365 Cloud solutions. This position is heavily
focused on identity/permissions management and troubleshooting network access.
Selected candidate will be doing account builds, processing data access
requests, managing tickets, supporting basic email problems, and managing group
memberships. Often this will require research and follow up with approvers
before implementing requested changes.

Under the guidance of
DOIT, the resource in this role:

• 
  Creates and maintains user
  identities; allocates enterprise licenses, administers secure user access to AD
  and Azure secured shared resources for Executive Branch agencies; ensures
  access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements.
• 
  Administers and
  troubleshoots secure user access to email resources and collaboration platforms
  for Executive Branch agencies; includes managing email accounts, distribution
  lists, and other shared mail resources; provides second tier support.
• 
  Works with and creates
  PowerShell scripts to provide efficiencies for and optimization of identity
  management processes.
• 
  Provides file recovery
  with Volume Shadow Services and current file backup software. Provides guidance
  for user self-service of cloud file and email recovery.
• 
  Develops, maintains, and
  follows, documentation related to MCS processes, procedures, and standards.
  Contributes ideas for process and workflow improvement.
• 
  Monitors and analyzes Help
  Desk requests; performs initial triage, evaluation, second tier resolution, or
  transfers requests to a senior level technician as needed.
• 
  Partners with technicians
  from other DoIT divisions and bureaus to provide support and solutions.
• 
  Follows all established
  DoIT and State policies, standards, and procedures.

• 
  Position requires experience with Microsoft Active Directory, Azure
  Active Directory, Microsoft Exchange, PowerShell, and M365 Cloud
  solutions