Job Description

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About PwC SATIC and the role

PwC’s South Africa Technology & Innovation Centre (SATIC) is a hub for technological advancement and innovative solutions. The Source to pay Officer forms part of the Business Services Procurement delivery model, supporting the PwC UK Procurement team forms part of the Business Services / Procurement delivery model supporting the PwC UK Procurement team. The team operates within the Finance function in the Business Solutions line of service and supports sourcing, contracting, due diligence, risk management, supplier onboarding, contract administration and Source to Pay operations

Summary:

The Source to Pay Officer supports buying requests, creation and management of purchase orders, contract administration, contract housekeeping and contract expiry chasing. The provides opportunity for growth and development within the Procurement function, including exposure to the wider contracting process. The role will coordinate S2P activity in line with established processes and procedures under the guidance of UK-based Managers and Senior Managers.

Qualifications / Certifications required:

Diploma or Degree in Procurement and Purchasing Management or Supply Chain Management or Accounting or Finance

Experience required:

• Administrative, purchasing, procurement or buying experience or exposure.
• Experience or interest in operating within a procurement function in a corporate structure.
• Ability to manage multiple tasks and deadlines.
• Experience working with purchase order, procurement or workflow systems is advantageous.
• Experience in an offshore or shared services delivery model is advantageous.

Responsibilities of role:

Procurement and Source to Pay delivery

• Fulfil buying requests raised by the business and create purchase orders in line with agreed S2P processes.
• Manage and maintain purchase orders through their lifecycle, including amendments, closures and query resolution.
• Work with requestors and suppliers to resolve purchase order and buying queries promptly.
• Complete contract administration and housekeeping to ensure records are accurate, complete and up to date.
• Chase contract expiry dates and escalate at-risk contracts to the relevant Category Manager or Senior Associate.

Stakeholder and team support

• Act as a point of contact for buying requests, purchase orders and related queries.
• Escalate issues where judgement or senior input is required.
• Work closely with UK-based colleagues to progress purchase order and contract activity efficiently and transparently.
• Coordinate inputs from the business, subject matter experts and relevant tools.
• Produce accurate and timely reporting on purchase orders, contract status and Source to Pay activity.
• Provide reliable workflow updates and support reporting needs.

Quality, consistency and continuous improvement

• Ensure purchase order and contract administration activity meets quality, completeness and timeliness standards.
• Support the maintenance of SOPs and knowledge materials.
• Contribute to knowledge sharing and capability building across the team.
• Escalate concerns, issues and process inefficiencies promptly.
• • Support the wider contracting process, including exposure to negotiation and supplier engagement activity, as part of development.

Desirable skill sets include:

• Experience working with Source to Pay tools, ideally Coupa and workflow platforms.
• Experience working in a corporate environment.
• Experience working within an offshore or shared services delivery model

Role related attributes:

• Detail-focused with strong ownership of assigned tasks.
• Keen to learn with a proactive approach to personal development.
• Collaborative team player with clear communication skills.
• Comfortable following established frameworks, processes and guidance.
• Able to prioritise multiple tasks and escalate issues appropriately.
• Able to work effectively as part of a distributed onshore/offshore team.
• Attention to detail
• Strong organizational skills

Industry Experience:

• Administrative, purchasing or Procurement related work / experience
• Experience working with purchase order, Procurement or workflow systems

Add-on to job advert:

Agencies please note: This recruitment assignment is being managed directly by PwC’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Any speculative or unsolicited CVs received will be treated as a direct application.  Your respect for this process is appreciated.

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Travel Requirements

Available for Work Visa Sponsorship?

Job Posting End Date

September 20, 2026