Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Key Responsibilities:
Strong experience with sync processes, reconciliation logic, async processing
Solid understanding of automation governance (auditability, logging, traceability)
AI agent enablement mindset (task orchestration, confidence scoring, human-in-the-loop design)
Ability to co-design processes with customer stakeholders (not just implement tickets)
Develop, configure, and enhance ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, CMDB, Knowledge, and more.
Customize ServiceNow forms, fields, workflows, business rules, client scripts, UI policies, and UI actions.
Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX and integrations with 3rd party tools using (web services, SOAP, email, MID)
Collaborate with stakeholders to gather requirements, analyze business processes, and deliver technical solutions that meet business needs.
Create and maintain technical documentation, including design specifications, test plans, and user guides.
Perform system upgrades, patches, and security updates to ensure the platform is up-to-date and secure.
Troubleshoot and resolve issues related to the ServiceNow platform, including performance, integration, and data-related problems.
Provide training and support to end-users and administrators.
Stay current with ServiceNow features, best practices, and industry trends to continuously improve the platform and deliver innovative solutions.
Required Qualifications:
Proven experience (3 to 5years) as a ServiceNow Workflow + Integration Engineer.
ServiceNow Flow Designer, IntegrationHub, Scripted REST APIs
Strong experience with sync processes, reconciliation logic, async processing
Solid understanding of automation governance (auditability, logging, traceability)
AI agent enablement mindset (task orchestration, confidence scoring, human-in-the-loop design)
Ability to co-design processes with customer stakeholders (not just implement tickets)
Experience with ServiceNow integrations (REST/SOAP) and web services.
Strong knowledge of JavaScript, HTML, CSS, and other web technologies.
Understanding of ITIL processes and best practices.
Excellent problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Skills:
ServiceNow Developer Certification or any related ServiceNow certifications.
Experience with ServiceNow Orchestration, Virtual Agent, or Service Portal.
Experience with ServiceNow Flow Designer, IntegrationHub, Scripted REST APIs.
Familiarity with other ITSM tools and platforms.
Experience with Agile methodologies and DevOps practices.
Bachelor’s degree in Computer Science, Information Technology, or related field.
3-5 years' experience in ServiceNow Workflow & Integration development.
The Bosch Group is a leading global supplier of technology and services. It employs roughly 417,900 associates worldwide (as of December 31, 2024). According to preliminary figures, the company generated sales of 90.5 billion euros in 2024. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 86,900 associates in research and development, of which nearly 48,000 are software engineers.
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