At bunq, we're not just building a bank; we're reshaping how people experience financial freedom. We believe that when our users face an urgent situation, they deserve immediate, reliable support that provides total peace of mind. As an SOS Hotline Support Guide, you’ll be the calm in the storm, embodying our philosophy by taking ownership, cutting through confusion, and restoring trust when it matters most 🌈
As an SOS Hotline Support Guide, you will play a critical role in managing our most urgent user interactions, ensuring their safety, security, and peace of mind. You won't just follow a script; you'll be a lifeline 🌟
Take immediate ownership of our 24/7 SOS Hotline, acting as the first point of contact and mastering crisis de-escalation to guide users from panic to a feeling of security.
Serve as the single source of truth by using strong analytical and investigative skills to troubleshoot complex problems, get to the root cause, and deliver swift, definitive resolutions.
Seamlessly connect urgent user needs with our internal processes, ensuring a reassuring and efficient experience without exposing the complexity behind the scenes.
Identify, analyze, and escalate systemic issues you encounter, acting as our first line of defense to protect our entire user base and prevent future problems.
You maintain unwavering composure and empathy in high-pressure, sensitive situations, acting as a stable and reassuring presence for users in distress.
You are a natural at turning friction into flow. You have a background in handling sensitive and urgent issues with a calm and structured approach.
You are naturally curious and adept at digging deep to uncover the root cause of an issue, not just treating the symptoms.
You have a close-to-native or native command of English. Your communication is clear, concise, and empathetic.
You have prior experience in a high-pressure environment like a contact center, technical support, or an incident response team, preferably within fintech or financial services.
You are ready to work on a 24/7 shift schedule, including weekends, nights, and holidays, because you know that urgent situations don't stick to a 9-to-5 schedule.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up 🌈
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Join forces with great colleagues across the globe to revolutionise banking
🌟 Make lasting impact by working on complex & exciting challenges
📚 Accelerate your career growth with bunq Academy and a 1500 EUR annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
💻 A Macbook to keep with you while you're with us
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
🍪 Lunch and snacks at the office, vegan options included
⚕️ Private health insurance, just in case
🍻 Friday drinks, team events, and other celebrations - bunq style!
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
We are bunq, bank of The Free. We’re here to break free from the status quo, and create a bank with our users in mind. Giving them the freedom to live life on their own terms.
We built our own financial system from the ground up, and with the launch of our app in 2015, reinvented banking as you know it. And that’s just the beginning! We work around the clock to create fintech innovations that simply make banking and money management as easy, transparent, and fun as possible.
Have a business?
bunq Business was created as the ultimate bank account to save you time. This means no more paperwork, branch visits or bureaucracy ever again. Just the freedom to focus on what’s truly important: running your business.
Go to bunq.com/business and find out how we can help your business thrive.
Want to join us in our mission to revolutionise the traditional banking industry? You will become part of an international team of more than 500 bunqers (48 nationalities and counting!) that all have one thing in common: we love what we do. Waking up with brilliant ideas and going to bed knowing that you’ve personally contributed to them. That’s working at bunq.
If that sounds like your kind of challenge, go to bunq.com/jobs get the ball rolling.
