Department: Customer Experience - Svcs & Ops Support(CX0002)
Employment Type: Full Time
Location: 1RGHCX02_Services & Operational Support
Compensation: $25.00 / hour
We are seeking a highly organized, detail driven Coordinator who supports Services and Operational Support including Payment Exceptions. They will be supporting high‑volume operational workflows across Canada and the U.S. This newly created hybrid role combines payment exception coordination with broader operational support, helping ensure the accuracy, timeliness, and governance of payment and administrative processes.
Reporting to the Manager, Services & Operational Support, the Coordinator acts as a key operational partner to SOS leadership, providing day‑to‑day oversight of workflows, monitoring service exceptions, reporting, and quality controls. The role works closely with Branch Accountants, Operations teams, and Customer Experience (CX) to ensure smooth financial posting, timely issue resolution, and consistent operational performance.
The ideal candidate is proactive, analytical, and thrives in a fast‑paced, deadline‑driven environment, with a strong ability to manage priorities across multiple workstreams.
Financial Operations & Payment Processing
• Process and post payments across multiple entities (CDN, US, ADV, CCP) using Core, RCv2, and banking portals.
• Pull EFT transactions from RBC, HSBC, and City Center Parking and perform accurate same‑day/next‑day posting.
• Download lockbox reports and post exceptions for Canada and the U.S.
• Process Notice refunds, MCS refund requests, and resolve payment‑related inquiries.
• Investigate and clear items in suspense accounts; collaborate directly with branch accountants.
• Post unidentified (‘999’) cheque payments.
• Conduct OTP reconciliation and update NOF tables.
• Run the Mass Branch Void process three times per week.
• Manage and respond to CDN/US/ADV/CCP payment box email inquiries.
• Order deposit books and deposit bags; set up EFTs and process W‑9 form requests
Operational Support & Administration
• Review, prioritize, audit, approve, and process Leadership forms and daily administrative workflows
• Handle operational escalations with timely and accurate resolution.
• Sort, process, and route mail from CDN and US locations for Monthly Parking and Enforcement.
• Prepare cheque deposits and courier packages for CDN/US lockboxes.
• Generate and update reporting for several systems/databases such as Atlas, Constant Contact and SharePoint to prepare for the Monthly Business Review & Annual Reporting.
• Process Branch Operations contact forms and other internal requests. Perform daily deposit reminder tasks • Attend regular meetings with Purchasing & Payment Exception Clerks and SOS Leadership.
• Support other tasks and projects assigned to SOS
• 1+ years administrative, payment processing, or data entry experience (parking industry experience as an asset).
• Strong analytical and problem‑solving skills with high attention to detail.
• Exceptional time management and ability to work independently with minimal supervision.
• Highly proficient in Microsoft Excel, Word, and Outlook.
• Excellent written and verbal communication skills.
• Ability to work within strict timelines in a high‑volume, deadline‑driven environment.
• Workspace with minimum 150 Mbps internet speed (required for hybrid remote work).
(Full Time or Part Time)
The Reimagined Parking family of nationally recognized operating companies—Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.
