Job Description

Position: Sort Centre Supervisor

Contract Type: Permanent – 40 hours per week

Location: Ryton on Dunsmore

Shift: Monday-Friday 14:00-22:30

About the role

Oversee and supervise processes and procedures within the Sort Centre daily Manage and lead a large team, ensuring performance and efficiencies are in place and are maintained daily Communicate effectively and involve team in quality improvement groups to drive efficiencies Daily financial activities required for office performance, budgets and manpower planning requirements.

Ensure all quality checks are carried out in line with company process and procedures Adopt a professional and courteous manner at all times when dealing with staff, customers and visitors Maintain good housekeeping in line with H&S controls Ensure all reports are emailed to relevant parties daily Ensure all administrative roles are carried out and files are kept tidy and up to date Support the International operation and cover relevant duties

Key Role Responsibilities:

• Ensure manpower planning is managed in line with forecast and daily arrivals
• Ensure appropriate equipment is maintained and any issues are reported using the correct processed in line with company policy
• Collect all evidence of non-compliance in line with RM guidelines and report it to the Sort Centre Manager as well as follow the DQR process
• Ensure correct Operating Methods and Practices are in place and are supervised
• Comply with all Health & Safety policies and procedures as stated in the employee handbook/displayed at the location and in accordance of Company SOMs
• Cover and manage remedial charges process daily to ensure charges are raised and documentation is forwarded to the correct departments for invoicing
• Carry out duties as requested by SC Manager in line with Business needs
• Identify training needs for development plan as and when required
• Support SC Manager, covering all aspects of mail production
• Ensure operations under the supervisors control are carried out in a safe manner in accordance with H&S Policy and Legislations
• Ensure Quality of Service of all Customers are controlled, reported and sustained
• Lead and share best practices adopted by the Sort Centre involving the training of other employees, leading and motivating teams, ensuring all efficiencies are optimised in line with workloads and set KPI’s
• Ensure that the attendance and conduct procedure is followed in line with Company Policy

The ideal candidate will have:

• Minimum of 1 year working in a comparable or acting supervisory role
• History of managing teams of 20+ operatives
• Knowledge of resource management, deployment and training & development
• Excellent communicator at all levels and be able to provide, receive and implement operational information and instruction
• Computer literate particularly Microsoft office.

What we can offer you:

We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:

• Annual Leave: At least 28 days of annual leave (including Bank Holidays)
• Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.

What about career development?

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV.

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength.  A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.  We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.