Job Description

The S&OP Manager is responsible for leading the end-to-end Sales & Operations Planning process, ensuring alignment between commercial strategy, demand forecasting, supply capabilities, and financial targets.

This role requires a strong balance between analytical rigor and brand sensitivity ensuring product availability, optimized inventory levels, and service excellence without compromising exclusivity or brand positioning.

The role acts as a strategic business partner to Commercial, Marketing, Finance, and Operations teams.

Key Responsibilities

Lead the S&OP Process

• Design, implement, and continuously improve the monthly S&OP cycle.
• Facilitate cross-functional meetings (Demand Review, Supply Review, Pre-S&OP, Executive S&OP).
• Ensure alignment between sales forecasts, supply constraints, and financial objectives.
• Present consolidated scenarios and risks to leadership.

Demand Planning & Forecasting

• Own the demand planning process across all channels (Retail, Wholesale, E-commerce).
• Develop statistical and judgmental forecasts incorporating:
• Historical sales data
• Market trends
• Product launches
• Promotional calendars
• Collaborate closely with Marketing and Commercial teams to integrate new product introductions and limited editions
• Monitor forecast accuracy (MAPE, BIAS) and implement corrective actions.

Supply & Inventory Management

• Partner with Supply teams and distribution centers to ensure optimal product allocation.
• Balance service level targets with inventory optimization.
• Manage stock allocation strategies
• Prevent stock-outs on hero SKUs while controlling overstock and obsolescence risk.

Financial Alignment

• Ensure the demand plan aligns with financial budgets and latest estimates.
• Provide volume and revenue projections to Finance.
• Lead scenario planning to mitigate risks (supply disruption, over-demand, underperformance).
• Support margin optimization through stock strategy.

Performance & KPI Management

• Track and report:
• Forecast Accuracy
• Fill Rate / Service Level
• Inventory Turns
• Days of Inventory on Hand (DOH)
• Obsolescence & Write-offs
• Identify gaps and implement continuous improvement initiatives.

Product Lifecycle & Launch Management

• Coordinate forecasting and supply planning for new product launches and limited collections.
• Manage end-of-life planning to minimize excess inventory.
• Work closely with global brand teams to ensure local execution aligns with global strategy.

Systems & Process Optimization

• Ensure data integrity across ERP and reporting systems.
• Develop dashboards for executive visibility.

What are we looking for?

• Bachelor’s degree in supply chain, Engineering, Business Administration, or related field.
• 5–8+ years of experience in S&OP, Demand Planning, or Supply Chain roles.
• Experience in luxury, fashion, beauty, or premium consumer goods is highly preferred.
• Strong analytical skills with advanced Excel and planning systems expertise.
• Proven ability to lead cross-functional processes.
• Financial acumen and strong business orientation.
• Excellent communication and stakeholder management skills.
• High attention to detail with strategic thinking capability.
• Fluent Spanish and English are required; French is a plus.