Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons’ first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor — a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

About the role

The Sommelier is a wine expert responsible for curating the wine list, advising guests on wine selections, and enhancing the overall dining experience through expert knowledge of wine and beverage pairings. This role requires a passion for wine, excellent communication skills, and the ability to work closely with the culinary and service teams.

What you will do

• Maintaining accurate beverage program: wine list updates, POS system, etc.
• Training the staff on beverage program, across all Food & Beverage outlets.
• Train, evaluate, lead, motivate, coach, and discipline employees in the Resort’s Main Restaurant to ensure that established cultural and core standards are met.
• Organize, direct and control the work of employees in the Resort’s Main Restaurant.
• Ensure maximum guest satisfaction through providing exceptional service and attention to guests and colleagues alike.
• Running the shift as a manager on duty when necessary, completing all necessary opening and closing procedures.
• Manage wine cellar, including proper receipt, storage, inventory and ordering of beverage products.
• Develop and maintain controls for beverage costs in order to maximize profitability (this may also include food & labor costs).

What you bring

• Strong Leadership Skills: You have experience leading, motivating, and managing teams to uphold the highest standards of service and teamwork in a fast-paced hospitality environment.
• Beverage Program Expertise: You bring solid knowledge of beverage program management, including maintaining an up-to-date wine list, managing POS systems, and overseeing inventory and ordering processes.
• Training & Development: You are skilled at training and coaching staff across multiple food and beverage outlets to ensure consistent knowledge and exceptional service delivery.
• Operational Excellence: You have a proven ability to run shifts efficiently as a manager on duty, handling opening and closing procedures with attention to detail and professionalism.
• Communication Skills: Excellent verbal and written communication skills for interacting with both staff and guests, in English and Spanish.
• Guest-Focused Attitude: You prioritize guest satisfaction by delivering attentive, personalized service while fostering a positive work culture among colleagues.
• Cost Control & Profitability: You understand how to implement and maintain controls on beverage, food, and labor costs to maximize profitability without compromising quality.
• Organizational & Communication Skills: You excel at organizing, directing, and controlling daily operations, ensuring smooth workflow and clear communication within the team.
• Team Collaboration: A collaborative mindset to work effectively with other restaurant departments such as the kitchen and management.
• Legal authorization to work in Spain.