Job Description

**This is a fixed-term contract position to cover a parental leave**

The Solutions Specialist – Schneider Electric and APC is a pre-sales technical role on CDW Canada's Modern Data Centre specialist team. You'll be the go-to resource for CDW Account Managers who need help with APC by Schneider Electric data centre power infrastructure: uninterruptible power supplies (UPS), power distribution units (PDUs), racks and the accessories that bring them together. You'll answer product and compatibility questions, route requests to the right Schneider Electric contacts, and keep deal registrations and orders moving quickly and accurately.

This position suits someone with a solid grasp of electrical fundamentals who enjoys solving practical "will this work with that?" questions and likes being the person sellers rely on. It is a pre-sales role with no hands-on installation work, and it can be performed remotely, with candidates in the Toronto area preferred. You won't be on your own: Schneider Electric's technical team and our distribution partner provide backup on more complex requests, and larger projects are escalated to Schneider Electric's sales and technical specialists. The Specialist influences sales outcomes but does not own a book of business.

What You'll Do

At CDW, you'll join a collaborative team of data centre specialists and solution architects driven by curiosity, ownership and a commitment to getting things right for our customers. You'll work alongside experienced colleagues who are happy to share what they know, and you'll gain practical, day-to-day exposure to a widely recognized power-protection portfolio. If you enjoy a steady flow of varied requests, take pride in accurate work and want to see the direct impact you have on sales, this role offers exactly that.

• Act as the first point of contact for APC by Schneider Electric technical inquiries from CDW Account Managers, responding to Salesforce cases and direct email requests.
• Gather requirements for new or replacement power and cooling solutions, and recommend the correct APC/Schneider Electric solutions and configurations to fit customer needs
• Work with CDW Solutions Architects to provide power and cooling recommendations for broader datacenter projects
• Triage incoming requests and route them correctly: direct deal registrations to the appropriate Schneider Electric region (East, Central or West), and escalate larger projects, more complex solutions and questions that need deeper expertise to the right Schneider Electric representative.
• Help sellers select compatible power components, including matching PDUs to UPS units and confirming voltage and connector compatibility.
• Help Account Managers find the right replacement batteries for UPS units, either by directing them to the battery selection guide or by identifying options on the Schneider Electric website.
• Complete deal registration data entry and act as the first point of review, confirming each request meets basic deal registration requirements before submission.
• Manage the CDW Tech Router queue, reviewing UPS and PDU orders placed through the CDW website that have been flagged for power, connectivity or compatibility concerns.
• Follow up with Account Managers on active projects and open requests so nothing falls through the cracks.
• Work with Schneider Electric technical resources and CDW Solution Architects to validate configurations when needed.

What You Bring

Required Qualifications

• A general understanding of data centre electrical fundamentals, including Canadian voltage standards and common international voltages, NEMA and IEC connector standards, and how NEMA and IEC connections can be mixed and matched
• Basic understanding of UPS systems, including UPS topologies, battery types and connector types
• Basic understanding of PDUs, including types, features, sizes and orientations, and how to match a PDU to a UPS
• Basic understanding of data centre racks, including rack types and sizes and common rack accessories
• 1–3 years of experience in a pre-sales, technical sales, technical support or other customer-facing technical role
• Post-secondary education in an electrical, technical or IT discipline, or equivalent experience
• Strong organizational skills and the ability to manage multiple concurrent requests with accuracy and follow-through
• Clear communication with both technical and non-technical audiences within CDW, OEMs and customers
• Ability to build and present technically complex concepts for non-technical audiences
• Willingness to learn quickly and good judgment about when to bring in additional resources
• Basic familiarity with sales and office tools such as Outlook, Teams and Salesforce

Preferred Qualifications

• Experience with APC by Schneider Electric products such as UPS systems, PDUs, racks or cooling is a strong asset
• Familiarity with Schneider Electric's online product resources and UPS battery replacement tools
• General knowledge of data centre cooling
• Familiarity with CRM tools such as Salesforce, and with partner deal registration processes
• Industry certifications related to data centre infrastructure, such as Certified Data Centre Professional (CDCP)
• Ability to occasionally attend customer site visits or events in the Toronto area (not mandatory)

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek, and paid on a bi-weekly payroll schedule.

Pay range: $67,000 - $ 92,600, depending on experience and skill set

Current Opening: This posting reflects a currently available position within our organization for which we are actively recruiting.

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.