Job Description

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

You will play a meaningful role within the Business Process Re-engineering (BPR) team leading the definition, development and deployment of technical solutions across Apple’s Operations, Retail, AppleCare, and other critical functions. This person would work cross-functionally with global functional, technical teams to ensure Apple is deploying solutions that meet our regulatory requirements, while integrating business requirements with future systems architecture, business impact assessments, and future operating models. This person would also play a critical role in the rollout of Apple's next generation retail fulfillment systems and integrated operations model. Experience managing business stakeholders and regional teams across a global operating model is also required. Prior hands-on retail online fulfillment, marketplace, and store systems experience with a leading global retailer is preferred. Knowledge of enterprise software, integration, and data management technologies (e.g. Cloud Computing, API Web-services, AI data platforms, etc.) is required.

The WW PMO team is responsible for driving cross-functional execution of enterprise-wide regulatory initiatives across Apple. The team collaborates across multiple business and technology stakeholders to translate complex, evolving data privacy regulatory requirements into actionable systems and process changes — extending across a large, highly interconnected landscape of localized and global systems architectures. This role sits at the intersection of technology innovation, legal partnership, and business transformation with the ability to move with urgency against non-negotiable regulatory deadlines. Key responsibilities include:
Global Program Delivery.
Cross-functional Liaison.
Requirements Translation.
Scope & Dependency Control.
Critical Delivery Under Pressure.

Preferred Qualifications

Understanding with data privacy regulations. to drive alignment across Legal, Privacy, or Regulatory teams to define scope and translate requirements into executable program plans.
Proven ability to keep scope, timeline, and dependencies on track while ensuring all compliance decisions are made by Legal/Privacy team.
Exceptional communication skills — verbal, written, and executive presentation — with the ability to synthesize complexity for senior leadership audiences.
Experience integrating business transformation with systems architecture, operating model design, and organizational change management.
Comfortable operating in collaborative environments with high ambiguity; able to bring structure and clarity where none exists.
Experience with enterprise program management tools (e.g. Wrike, Jira, Smartsheet) and familiarity with IS&T delivery models.
Able to operate independently with conviction, influence without authority, and drive cross functional teams to the right decisions with speed and precision.
Adept at managing competing priorities across Legal, business, and technical stakeholders while keeping the program on track.
Master's degree required in Business, Information Systems, Law, or a related field.

Minimum Qualifications

Bachelor's degree required in Business, Information Systems, Law, or a related field.
10+ years of experience in cross-functional program or portfolio management within a highly regulated, compliance-driven environment.
5+ years experience with data privacy regulations.
5+ years experience with enterprise software, integration, and data management technologies (e.g. Cloud Computing, API Web-services, AI data platforms, etc.)
5+ years of retail operations processes — online fulfillment/marketplace, point-of-sale, customer support, and forward/reverse logistics.