Are you an enthusiastic individual ready to join a team as a Solutions Engineer?
Would you love to bridges the gap between customer needs and technical solutions, and drives and close sales opportunities across designated regions or markets?
About Our Team
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic, and clinical communication of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
About the Role
We are seeking a Solution Engineer who partners closely with Account Managers – Solutions, bridges the gap between customer needs and technical solutions, and drives and close sales opportunities across designated regions or markets. They are responsible for deeply understanding customer needs, defining success criteria, and aligning Elsevier’s Life Sciences solutions to deliver measurable value.
Leveraging strong domain expertise and technical proficiency, Solution Engineers articulate the value of Elsevier’s Life Sciences portfolio through tailored demonstrations, presentations, and solution design.
Pre-sale:
Conduct in-depth customer discovery to understand workflows, challenges, and success criteria
Design and deliver persona-specific presentations and technical demonstrations aligned with customer needs
Collaborate with Product and Marketing teams to stay updated on new features, product enhancements, and roadmap priorities
Translate customer requirements into compelling solution narratives.
Can support in lead generation for creating strong opportunities
Sales:
Partner with Account Managers to review opportunities, account insights, and sales strategies via CRM
Lead technical discussions and product demonstrations with customers
Accurately document customer requirements, feedback, and engagement details in CRM systems
Post-sales:
Ensure a seamless transition by clearly communicating customer requirements and expectations to Customer Success Managers
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Core responsibilities
Drive technical sales process - Lead client engagements to understand life sciences workflows and challenges, conduct detailed needs analysis, and develop aligned solution strategies. Clearly communicate the value proposition to different stakeholders.
Support Account Manager- Develop and deliver impactful presentations showcasing Elsevier’s life sciences solutions, tailored to customer requirements. Provide technical expertise in customer interactions, industry events, user group meetings, and conferences. Collaborate with Marketing on use cases, messaging, and customer endorsements.
Drive tender process - Interpret tender requirements and own the development of technical responses, working closely with Account Managers and tender teams to deliver high-quality submissions.
Develop solution and overall proposal to meet client needs and realise success & satisfaction - Architect and position solutions tailored to complex chemistry and life sciences use cases. Ensure alignment with customer success metrics while contributing insights to product strategy and roadmap discussions.
Provide support during new customer handover – Facilitate effective handover of customer requirements to Customer Success teams along with the Solution Account Manager. Provide ongoing support to ensure smooth onboarding and realisation of expected value. Play an active role in generating referrals and reference customers – Foster strong client relationships to generate referrals and develop reference customers. Leverage professional networks to identify and support new business opportunities.
Success Metrics
Customer satisfaction and engagement during pre-sales
Conversion rates from technical validation to deal closure
Contribution to product improvements through feedback
Qualifications – (education, competencies, skills, experience)
A can-do attitude
PHD/MSc in Chemistry/Life Sciences related field.
5+ years of sales experience as a Customer Consultant/ Pre-Sales Consultant or similar
Affinity and experience in the Life Sciences domain is a plus
Ability to engage and interact with C-level stakeholders (universities, societies, policy makers)
Understanding of and experience with the scientific publishing process/industry is a plus
Ability to present ideas in a clean, user-friendly way.
Great communication skills
Exceptional relationship-building skills.
Experienced in working in an international matrixed organization is a plus.
Bilingual in English and Japanese or English and Mandarin
Ideally based in Japan , China or Singapore (but could consider other locations based on the candidate)
Proven experience in complex solution-sales approach - “consultative selling”
Excellent analytical skills, attention to detail
Excellent demonstration and presentation skills
Capacity to travel across the APAC region.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Medical and Life Insurance: Coverage for Medical and life risk.
Long-Service Award: Recognition for loyalty and dedication.
Marriage and New Baby Gifts: Celebratory tokens for special life events.
Festivals and Birthday Gifts: Spreading joy on occasions that matter.
Annual Medical Check-up: Prioritizing employee well-being through regular health check-ups.
Flexible Benefits via CIIC Platform: Personalized benefits accessible through a user-friendly platform.
Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave Gazetted Public Holiday
Family Care leave (Maternity/Paternity Leave and Adoption Leave)
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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