Job Description

Solutions Engineer

• Title of Role: Solutions Engineer
• Location: New York, onsite
• Company Stage of Funding: Venture - Series Unknown — Software Development, AI
• Office Type: Onsite
• Salary: $140K–$190K

We're representing a dynamic startup in the software development and AI space, focused on revolutionizing wireless network design and optimization. This company is pioneering a platform that leverages advanced technologies to enhance customer experiences and streamline operations. With a commitment to innovation and customer success, they are poised for significant growth in the industry.

What You Will Do

• Own the end-to-end technical customer journey, including pre-sales discovery, demos, trials, onboarding, and ongoing customer success.
• Conduct technical discovery calls to assess customer environments and requirements related to LTE, 5G, and DAS.
• Deliver tailored product demonstrations and define clear evaluation plans, ensuring alignment with customer success criteria and timelines.
• Manage trials and pilots from setup through training and configuration, focusing on achieving rapid time-to-value for customers.
• Serve as the primary problem solver, troubleshooting wireless/network issues and addressing technical inquiries in real-time.
• Build strong, trust-based relationships with customers through regular touchpoints and ensure measurable adoption outcomes.
• Collaborate closely with internal teams to translate customer feedback into actionable product insights and improvements.

Ideal Candidate Background

• 6–12 years of experience in a technical sales or solutions engineering role, ideally within the software or telecommunications industry.
• Proficiency in Python and a solid understanding of full-stack development principles.
• Experience with LTE, 5G, and DAS technologies, along with a strong ability to understand and communicate complex technical concepts.
• Proven track record of managing customer relationships and driving successful outcomes through effective technical support.

Preferred

• Experience in a startup environment, demonstrating adaptability and a proactive approach to problem-solving.
• Familiarity with creating onboarding guides, demo scripts, and troubleshooting workflows to enhance customer experience.
• Previous exposure to customer success strategies or product management processes that align with technical sales.

Compensation and Benefits

The base salary for this role ranges from $140K to $190K, reflecting the experience and expertise of the candidate. In addition to competitive compensation, the company offers a dynamic work environment and opportunities for professional growth.