Job Description

Discover Trend

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

Discover You
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence.With Trend Micro, you drive your own development.You are recognised for your passion to succeed, and can be the best part of yourself here.

Discover your next exciting career opportunity….

The Solutions Engineer (SE) will be the technical bridge between our Sales Representatives and their pre-sales customers. The SE will take ownership of the prime technical relationship with our pre-sales customers to help close business by proactively managing and delivering technical information to our customers both onsite, online, and via telephone

Responsibilities

• Provide solutions to complex technical issues in the pre-sales capacity
• Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of TrendAIsoftware products
• Channel feature requests to Product Management to enhance TrendAI products with new features that address customer needs
• Participate in alliance projects including building vendor and customers relationships
• Participate in TrendAI beta testing programs including internally testing products in alpha and beta phase
• Must be able to provide software/network troubleshooting on complex technical issues
• Maintain and expand working knowledge of current and beta (non-released) TrendAI products
• Assist in development of the Knowledge Base
• Provide product trainings upon request
• Share best practices with other SEs to enhance the quality and efficiency of the other members
• Contribute to building the SE Readiness Program and develop Subject Matter Expertise in assigned products and solutions
• Must be able to travel regionally (about 30-35%) and perform sales presentations, marketing and user group events, and emergency on-site support to customer locations
• Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of TrendAI software products in the pre-sales context

Qualifications

• We are looking for a candidate with drive, enthusiasm, with a strong work ethic & a desire to learn and develop their career within cyber security!
• If you are early in your career path, but have great experience within Cyber Security as an architect, developer, network or systems engineer, or similar, but interested in growing and developing a career in Solutions Engineering, then we would love to hear from you!
• We are also are taking applications from more experienced Solutions Engineers or Security Specialists who have:
• 3+ years SE experience and/or professional services experience
• 3+ years’ experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security)
• Experience working with multi-cloud environments such AWS, Azure or GCP
• 2+ years SOC or IR Experience an advantage

Desirable Experience:

• Certified Ethical Hacker (CEH) Certification
• CompTIA Security+ Certification
• Certified Information System Security Professional (CISSP)
• Experience and understanding of Cloud architectures. AWS Certifications are preferred.
• Basic understanding of security incidents, network administration and management of security solutions including endpoint/server, web filtering, email filtering and IPS
• Experience with Python, PowerShell, Bash
• Ability to manage own time effectively is a requirement for success
• Quick learner with desire to learn new tools and techniques
• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients

#LI-DNI

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.