Job Description
DEPARTMENT SUMMARY
The Solutions Development Engineer provides technical pre-sales support to our software sales specialists and to our clients. The Solutions Development Engineer’s primary role is to gather client requirements and design solutions that meet the client’s business needs.
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This role supports the organization by providing technical sales expertise in the discovery and understanding of client technical requirements/workflows in order to help develop and present justifiable solution sets. This role has ownership and responsibility of the pre-sales engagement process and serves as a trusted technical advisor to the client, supplying the technical details of proposed solutions. This role acts as liaison between the organization’s sales/business development team and both Software Product line Management and the Software Delivery team. The Solutions Development Engineer coordinates the transition from sales to implementation once the deal is awarded.
CORE RESPONSIBILITIES (Include Budget, P&L, and People Management Responsibilities, as appropriate)
- Exhibit the highest ethics, professionalism and respect at all times.
- Maintain strong technical knowledge of product lines as well as competitive strengths/weaknesses.
- Responsible for discovery and documentation of client requirements, identifying any custom elements.
- Responsible for the development of value-add solution sets exhibiting sound fundamentals and creativity in solution development.
- Ensure software delivery and support are actively participating in solution development / delivery.
- Maintain strong internal and external communication practices, with timely development and socialization of information.
- Communication of solution including key deliverables and metrics to internal stakeholders (management, sales, engineering, PMs, service, etc.)
- Documenting and communication of offering to client to ensure goals and expectations are met/addressed. Establish and convey client deliverables with the production of a detailed SOW.
- Adherence to, and improvement of, defined internal processes.
- Develop list of tasks required for successful and timely implementation
- Timeliness and accuracy of all documentation.
- Remain in compliance with all Bluecrest policies.
KEY RELATIONSHIPS
The role will report to the Director of Software Sales for North America collaborating with the following entities:
- Client – multiple disciplines from operations through C-Suite
- Sales / Sales Management
- Engineering
- Marketing
- Service
- Solutions Architects
- Solutions Engineers
- Order Fulfillment
- Project Management
- Product Management
QUALIFICATIONS (SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS)
MINIMUM:
- Previous experience working within a technical pre-sales position with a minimum of 5 years' related experience in this role.
- Proven business analysis skills, communication skills, executive skills, technical skills, and a deep understanding of industry trends is required.
- Requires 50% or greater travel.
- Adept at Microsoft Office programs as well as Visio and Dynamics365
- Previous experience in the print and mail industry with knowledge of industry trends and familiarization with postal regulations.
- A good understating of IT networking, servers, and VM dependencies and requirements.
- A focus on client experience.
- A demonstrated understanding of cloud based, SaaS delivered workflow solutions.
PREFERRED:
- Bachelor’s Degree and a minimum of 5 years' related experience.
- Extensive experience designing, scoping and documenting comprehensive projects, including but not limited to pricing and cost justification of solutions.
- Knowledge and experience with Pitney Bowes/BlueCrest product lines including insert, print, sortation, VBM, service programs and software suite. Strong knowledge of competitive landscape required.
- Experience in solutions delivery, project management.
Qualifications
QUALIFICATIONS (SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS)
MINIMUM:
- Previous experience working within a technical pre-sales position with a minimum of 5 years' related experience in this role.
- Proven business analysis skills, communication skills, executive skills, technical skills, and a deep understanding of industry trends is required.
- Requires 50% or greater travel.
- Adept at Microsoft Office programs as well as Visio and Dynamics365
- Previous experience in the print and mail industry with knowledge of industry trends and familiarization with postal regulations.
- A good understating of IT networking, servers, and VM dependencies and requirements.
- A focus on client experience.
- A demonstrated understanding of cloud based, SaaS delivered workflow solutions.
PREFERRED:
- Bachelor’s Degree and a minimum of 5 years' related experience.
- Extensive experience designing, scoping and documenting comprehensive projects, including but not limited to pricing and cost justification of solutions.
- Knowledge and experience with Pitney Bowes/BlueCrest product lines including insert, print, sortation, VBM, service programs and software suite. Strong knowledge of competitive landscape required.
- Experience in solutions delivery, project management.
BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, and sorters and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.
Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians. Advancing our clients' operations to meet the demands of the future takes a great team and hard work.
We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish.
Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.
It is the essence of how we interact and work. It's how things get done at BlueCrest.
EEO Statement
BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law
Compensation
120k-150k
Benefits
As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.
