Reporting to the Manager, the Solutions Desk Associate will help with the moderation of Solutions Desk channels and tickets. Solutions Desk is primarily a national, premium customer service organization. It is a help desk, a customer success team, an account management team, an equipment troubleshooting team, and a tech support group all rolled into one! In addition, by working with team members to determine themes and commonalities among queries, this role helps to identify gaps within process and build training and reference documentation.
As part of the Process Innovation group, the goal of this team is to serve our customers - both internal and external - and work through process improvements to support scale. Ultimately, we seek to find sustainable solutions to operational challenges in service, quality, and training as they relate to the fulfillment center, account operations, account management, and other departments at Oh My Green.
Location: Burlingame, CA
Our mission is to empower people to live healthy and blissful lives. We bring delicious and nutritious drinks and snacks to people where they spend a majority of their lives - at work! We seek out the healthiest and tastiest foods to ensure that our customers are happier, healthier and more productive. This is a perfect way to get your foot into the door at a fast growing startup company.
Our cultural values are FORCE (fun, open, respectful, collaborative, and excellent). If you are passionate about your health, organic food, nutrition and wellness and are looking for a fast-paced, fun place to work with a vibrant culture, we want you to join our team!
it all began in a garden.
Founder and CEO Michael Heinrich was in his grandmother’s garden in Germany when he learned about the power of food. An avid gardener and medical doctor, his grandmother taught him how to use food to fuel his mind and body. Michael initially pushed the lessons to the back of his thoughts as he began a career in finance. Quickly he discovered corporate culture prizes productivity over health. Michael found this perspective flawed, remembered his grandmother’s advice and put his own healthful ideas into practice. They worked.
Research has since proven that health and productivity go hand in hand, and the more healthful foods people consume during the day, the happier, more engaged, and creative they become. Supported with research, nutritionists, chefs and a mission, Michael founded Oh My Green. Healthful food became the foundation of our company, just as it’s the foundation for growth, creativity, productivity and happiness in our work and lives. Today that mission has expanded to bring in wellbeing through meditation, mindfulness and community events. And Oh My Green is now garten, the German word for “garden.”
