Responsibilities

• Demonstrate amastery ofMergeapplicationstoprovideadvanced consultancyandhigh-qualityuser training which promotesoptimalproductutilization

• Ensure successful implementation, user acceptance testing,workflow design,clinicalchange management,super user/system administrator readiness, system configurationandtraining planning and deliveryand adoptionof theMerge Imaging solution.

• Assess current state workflow and customer goals to produce workflowrecommendationand designs, configuration requirements, testing requirements, training plansand change managementstrategies

• Identifyand manage physician/clinical champion stakeholders

• Provideinput to the projectplans including but not limited totesting plans, trainingplansand go-live plans.

• Ensure customer super users and/or system administratorshave the knowledge and skills to configure,trainand support the Merge Imaging solution during and after go-live

• Deliver training to super users and/or system administrators and support them in the successful support and training of end users

• Manage and support the customerduringuser acceptance testing to ensureconfiguration and customer expectationsalign before go-live to ensure a smooth transition

• Coordinate resourcing ofadditionalSolution Consultant resourcesfor end user and/or go-live support, where necessary

• Manage customer training completions and ensureaccuratereporting and tracking

• Configure the Merge Imaging solution per customer requirements and agreed-upon workflows

• Support the customer during and post go-live withworkflow or applicationquestions and troubleshooting Travel expectations are at a minimum of 75%.

Skills Needed

• Responsible,accountableand able to work well both within teams and cross-functionally

• Ability to managemultiple,concurrentcomplex workstreams within projects andmaintainmeaningful progress while collaborating with customers,cliniciansand multiple cross-functional teams

• Comfortable in high pressure situations interacting with customers andclinicians

• Demonstrated ability totake initiative to lead improvements in processes, systems, or team approaches

• Excellent verbal and written communication skills

• Outstanding teaching/training/coachingfacilitationskills;Advanced ability todeterminelearner needs based on their current knowledgeandthe customer-specific workflowand preferencesand customize training deliverybased on those requirements

• Detail-oriented with strong application and technical skills.

• Strong understanding ofPACS(Picture Archiving and Communication System), VNA (Vendor Neutral Archive),HL7, DICOM,EMR (Electronic Medical Record),radiology post processing software,third party integrations (document scanning, dictation, etc.),modality workflowand configuration,Networking concepts,HIPAA, and departmental workflow

Education Requirements& Work Experience

• Associate’s degreerequired;bachelor’sdegree in related healthcare discipline or information systems discipline,preferred.

• Computer and information data systems experiencerequired

• 5+yearswork experience inapplicableclinical environment(s)

• 3+ years IT work experience, withCIIP (ABII/SIIM),PARCACPAS or CPSA(HIIT)or other relevant Healthcare IT certification,preferred;SystemAnalyst orAdministration experience a strong plus

Travel

• 75-100% travelrequired