Job Description

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience in a technical project management or a customer-facing role.
  

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  
• 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
  
• Ability to work flexible non standard working hours in line with customer requirements.
• A customer first and empathetic mindset, and ability to own end to end experience and solutions.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video

The US base salary range for this full-time position is $114,000-$163,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google

Responsibilities

• Deliver support by troubleshooting advanced technical and product escalations for high-value advertisers, partners, and sales teams.
• Analyze data to identify root causes and share critical customer feedback with Engineering, Product, and Trust & Safety teams to improve feature offerings.
• Develop diagnostic tools, debugging resources, and automated solutions independently or alongside engineering partners to streamline technical workflows.
• Deeply learn and support AI-powered Ads products while tracking emerging market trends and strategic cross-functional opportunities.
• Foster a global team culture and actively participate in a weekend on-call rotation to maintain continuous client success.