Job Description

PROFILE

The Solutions Consultant works within the Sales team and their main goal is to support the Sales team to win sales opportunities with our clients and prospects. In this role, the Solutions Consultant provides all range of customer support from initial technology demonstrations and discussions to post sales consulting. It is the Solutions Consultant’s responsibility to identify the best solution for the client and within reason, assure proper implementation in that product. The Solutions Consultant should have a keen eye for spotting additional service or software opportunities that may arise throughout the relationship with the client. This person will have the interpersonal skills necessary to foster positive long-term relationships; strong presentation skills are required.

DUTIES AND RESPONSIBILITIES

Sales Support:

• Maintain a high level of expertise with all TriMech products demonstrating such through achievement of technical certifications.

• Responsible for representing TriMech Solutions as local branding.

• Work with Account Managers to discover client and prospect pain and need of all TriMech products and services.
• Capture customer feedback for marketing and other departments to evaluate.
• Maintain contact with TriMech clients.
• As part of the Sales team, support sales to win opportunities by evaluating projects and providing technical solutions for customers.
• Perform hardware, printers and scanners as well as software demonstrations for prospects and clients.
• Assist customers to identify best solution for product manufacturability.
• Create data sets and show hardware and software functionality for custom demonstrations, as required.
• Conduct webinars and seminar presentations, etc.
• Help identify sales opportunities from a technical perspective.
• Conduct technical and process-oriented visits for existing clients.
• Technical liaison… interface with clients and prospects on a technical level.
• Provide Service or project work as required.
• Provide Technical Support as required.

Training:

• Conduct regularly scheduled in person or online printer related training classes.
• Work with clients to create custom training classes and proper curriculum.
  
  

SKILLS AND REQUIREMENTS

• Bachelor’s Degree or equivalent
• Good SolidWorks skills
• Ability to get into high security facilities
• Excellent customer relationship building skills
• Strong verbal and written communication skills
• Must have the ability to work in a busy environment and be adaptable to an ever-changing daily/weekly schedule of tasks.
• Ability to travel as much as 3 days/week including an overnight stay on occasion.
• Must be a self-starter that needs little management oversight to accomplish assigned tasks.
  
  

PERKS AND BENEFITS

• Hybrid Work Arrangement – To support a healthy Work/Life Balance
• Flex PTO
• Competitive Group Benefits Plan
• Wellness Program
• Social Events
• Summer Hours

COMPENSATION

• $65,000 - $70,000 USD