Job Description

As part of the CallMiner Sales Team, the Solutions Consultant is responsible for leading technical and consultative pre-sales activities across Central Europe. This role will primarily support CallMiner’s automation portfolio, including OmniAgent and AI-driven automation solutions, while also supporting analytics-focused sales opportunities.

The Solutions Consultant partners closely with Sales, Product, and Professional Services teams to deliver customer discovery sessions, solution demonstrations, proof-of-concepts, and ROI-driven business cases. The ideal candidate combines strong communication and presentation skills with technical aptitude and an understanding of customer experience, contact center operations, and conversational AI technologies.

This position is based in Prague, Czech Republic, and supports customers and prospects throughout Central and Eastern Europe.

Responsibilities

• Assist in achieving and exceeding regional sales targets across CallMiner’s analytics and automation portfolio

• Develop strong relationships with prospects, customers, and partners to support successful sales engagements

• Partner with Account Executives and sales leadership to develop account strategies and drive opportunities forward

• Lead product demonstrations and technical presentations focused on CallMiner analytics and OmniAgent automation solutions

• Demonstrate how CallMiner solutions deliver measurable business outcomes and ROI through AI, analytics, and automation

• Provide pre-sales technical consultation and guidance to prospects and customers

• Conduct proof-of-concepts (POC) including solution configuration, conversational flow setup, analytics validation, and business outcome presentations

• Assist in the development and delivery of product demonstrations, demo environments, and regionally relevant use cases

• Support technical and functional responses for RFP/RFI/RFQ requests

• Coordinate with Product, Engineering, Professional Services, and Customer Success teams to support customer opportunities when needed

• Produce supporting materials and technical content for the sales organization

• Maintain accurate prospect and customer engagement information within CRM and internal systems

• Convey prospect and customer requirements to Product Management teams, including regional and language-specific needs

• Support regional marketing activities including trade shows, seminars, webinars, and industry conferences

Requirements

Requirements

• 5+ years of experience in Solutions Consulting, Sales Engineering, Pre-Sales, Contact Center Technology, Conversational AI, or related fields

• Bachelor’s degree preferred in Business, Computer Science, Information Technology, Linguistics, or related discipline

• Strong presentation and communication skills with the ability to explain technical concepts to both business and technical audiences

• Experience supporting enterprise software or SaaS sales engagements

• Familiarity with conversational AI, automation platforms, generative AI, or customer experience technologies

• Understanding of customer experience and customer engagement workflows

• Ability to develop and communicate ROI-driven business value

• Strong organizational skills, managing multiple priorities independently

• Technically proficient with the ability to quickly learn new technologies and serve as a trusted solution advisor

• Comfortable working in a fast-paced and customer-facing environment

• Professional proficiency in Czech and English required

• Additional regional language skills are a plus

• Ability to travel within Central Europe as needed (approximately 30–50%)

Preferred Experience

• Experience with contact center analytics, CCaaS, conversational AI, or automation platforms

• Exposure to LLMs, AI-assisted automation, or conversational workflow design

• Familiarity with CRM systems, workflow automation, or enterprise integrations

• Experience supporting multinational or multilingual customers across Central or Eastern Europe

Benefits

About CallMiner

Does the possibility of using artificial intelligence to improve human connection excite you? We agree!

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

CallMiner's core set of values – from maniacal customer focus and radical candor to team mentality and transparency – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top Place to Work

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. Our perks are designed to enhance your daily work experience, promote your personal growth, and help you achieve a better work-life balance. From Maternity and Paternity Leave, ample Holidays, Fitness and Health Reimbursement, Tuition Reimbursement and more, we aim to provide an environment where you can thrive both professionally and personally.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.