Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.
Visit www.superloop.com to learn more.
Business Unit Overview
Our Product unit guides every step of the lifecycle of our products. They are responsible for the product development and positioning of our products, through a focus on our own capability balanced with market demand. Ultimately, the unit is charged with building the best possible product as an output of customer advocacy, the voice of our market and optimisation of our own capability.
Role Purpose
Solutions Consultants are responsible for solution design to drive new business and cultivate relationships with potential and existing customers, creating new sales opportunities. Solutions Consultants are customer-facing and work closely with Sales teams and customers to explore customer requirements, design appropriate technical solutions, and “sell” those solutions to customers.
This role would suit someone looking to progress into a Solutions Consultant role or potentially a team lead role as the team expands.
Key Responsibilities
Manage assigned pre-sales cases to provide design, capacity checks, and cost guidance to various internal teams.
Provide network diagrams that clearly demonstrate the design, scope, and implementation steps involved in each case.
Access third-party portals to pre-qualify sites for third-party access, such as NBN, Telstra, and Vocus.
Collaborate with the Sales team to scope and define technical solutions in response to customer opportunities and requirements.
Attend virtual customer meetings to gather customer requirements, present solutions, and promote the Superloop network alongside the Sales team.
Develop, design, document, and deliver scopes of work, hour/cost estimates, and professional proposals that meet customer requirements.
Develop and maintain a thorough and up-to-date understanding of the Superloop product range, including functionality and applicability.
Conduct research into emerging technologies, trends, standards, and products.
Liaise and collaborate with Delivery/Provisioning teams to ensure seamless implementation of developed solutions.
Scope and design managed service solutions based on the Superloop managed services product set, including Palo Alto, Fortinet, and Cisco technologies.
Qualifications and Experience
Undergraduate degree in Computer Science, Telecommunications, or a related field (desirable).
Experience with routing, switching, WAN/LAN, internet, and Wi-Fi technologies (required).
Experience with network security, SD-WAN, SASE, firewalls, and cloud connectivity (desirable).
Excellent written and verbal communication skills, with the ability to empathise and tailor language to suit the audience (required).
Exceptional analytical, conceptual, and problem-solving skills, including the ability to create impactful diagrams and visual representations (required).
Ability to prioritise and execute plans in a fast-paced environment (desirable).
A positive, team-oriented, and collaborative approach.
Exceptional customer service, stakeholder management, and relationship-building skills.
Demonstrated understanding of the Australian telecommunications market, including major provider networks, products, and services, is advantageous (required).
Willingness to learn, upskill, and grow within the role.
On Offer
Free Home Broadband
Free Mobile SIM plan
Flexibility – 3 days/week in the office
Lunch on Wednesdays, snacks, donuts and more!
Diverse and inclusive culture
Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.
At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.
Superloop exists to ’unleash the unlimited possibilities of the internet’.
Founded in 2014, Superloop Limited (ASX:SLC) employs more than 900 team members and supports over 400,000 customers. With carrier-grade, metro fibre, plus fixed wireless networks across Australia, we provide high performance connectivity services for residential customers, small and medium-sized businesses, and some of Australia’s largest corporates.
Since our very beginning, we’ve invested in our own network, recruited a stellar team, and focused on creating reliable and scalable products to ensure we genuinely are ‘super from the ground up’.
Passionate about innovation, our team get their kicks from deploying game-changing solutions that solve customer pain points, delivering great customer service, and genuinely making the internet experience super.
Special acknowledgments: At Superloop, we’re grateful to show up to work each day on Indigenous lands. We acknowledge the Traditional Custodians of country and respect the connections they have to land, sea, and community. We pay our respects to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people today.
