Flight Centre Travel Group

Solutions Consultant

Flight Centre Travel Group  •  Kuala Lumpur, MY / Singapore, SG (Onsite)  •  3 months ago
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Job Description

Solutions Consultant | Where Strategy Meets Travel Technology.

Are you equal parts strategist, technologist, and storyteller? Do you thrive at the intersection of sales, product, and client success?

At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!

About the Opportunity

As a Solutions Consultant, you will position FCM as the business travel partner of choice by translating client business needs into scalable technology and service solutions.

You’ll act as the strategic bridge between Sales, Product, Implementation, and Support — guiding clients from discovery through solution design, value articulation, and successful adoption.

Your stakeholders will span corporate travel managers, procurement leaders, finance and technology teams, external consultants, and executive sponsors. This is a highly visible, high-impact role where your ability to shape strategy and tell compelling solution stories directly influences growth across Asia.

What You Will Do

  • Lead discovery sessions to understand client operating models, policy requirements, technology landscape, and success metrics
  • Design end-to-end travel solutions combining FCM’s platform, content, data, servicing, and integrations
  • Translate complex requirements into clear solution architecture and measurable business outcomes
  • Support sales cycles through compelling solution storytelling, workshops, and executive presentations
  • Articulate FCM’s differentiators across technology, service, data, and regional capabilities
  • Partner with proposal teams to deliver high-quality technical and solution responses for RFP/I/Q submissions
  • Develop tailored solution narratives, playbooks, and enablement materials
  • Deliver client workshops, adoption sessions, and internal training aligned with roadmap milestones and go-to-market priorities
  • Act as subject matter expert for FCM technology and solution strategy
  • Collaborate closely with Product, Implementation, Deployment, and Support teams to ensure solution feasibility and continuity
  • Provide structured feedback to Product on market needs, capability gaps, and innovation opportunities
  • Contribute to demo environment strategy and reusable solution assets
  • Support key client solution reviews post-implementation and identify optimisation opportunities
  • Drive best practices for scalable solution delivery across Asia markets

Who We're Looking For

  • 4+ years’ experience in solution consulting, pre-sales, implementation, or client technology roles (travel, SaaS, platform, or IT preferred)
  • Strong ability to translate business challenges into technology and process solutions
  • Executive-level presentation, facilitation, and storytelling skills
  • Experience engaging diverse stakeholders across commercial, operational, and technical functions
  • Data-driven mindset with focus on measurable outcomes
  • Excellent problem-solving ability and structured thinking
  • Proven ability to manage multiple opportunities and priorities
  • Strong curiosity, ownership mindset, and growth ambition
  • Willingness to travel as required
  • Bachelor’s degree or equivalent experience
  • Travel industry experience? Great! (But if not, no worries — we can teach that!)

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

  • We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
  • Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
  • Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
  • Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

Your next big win starts here. Apply now!

#LI-KM1#FCMAS#LI-Onsite

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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