VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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We are seeking a Solutions Architect to design, optimise, and govern end‑to‑end monitoring and service management solutions across complex IT and network environments. This role plays a critical part in translating business service requirements into high‑quality technical designs, ensuring robust service modelling, data quality, and operational excellence across tools and platforms.
Deliver high‑level and low‑level design documentation for monitoring solutions supporting multiple business services.
Act as a subject matter expert for support, project, demand, and integrator teams to ensure monitoring requirements are clearly understood and consistently delivered.
Design, configure, optimise, and administer IT and network service management tools such as Cribl and Dynatrace.
Build and optimise business services, business processes, and IT service models with strong data quality controls.
Govern data accuracy and the quality of deliverables produced by suppliers and engineering teams.
Drive continuous improvement across day‑to‑day operations and engineering activities within tools and automation teams.
Apply ITIL practices across incident, change, capacity, and performance management disciplines.
An experienced solutions design professional with 6+ years of overall experience, including 3+ years in solutions architecture, business service modelling, or data quality control.
Degree‑qualified in Computer Science, Telecommunications Engineering, or a related discipline.
Technically proficient across UNIX and Windows operating systems, including Solaris, HP‑UX, Linux, and Microsoft Windows Server.
Knowledgeable in database technologies such as Oracle, MySQL, SQL Server, or similar platforms.
Comfortable working with network and management protocols including SNMP, HTTP, SOAP, IPv4, and IPv6.
Skilled in development and scripting languages such as Java, JavaScript, SQL, XML, JDBC/ODBC, shell scripting, and related technologies.
Familiar with software development methodologies, object‑oriented programming, test‑driven development, and web service test automation.
A clear communicator with strong written and verbal communication skills and the ability to quickly adopt new technologies.
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
Opportunities to work on large‑scale, enterprise‑level monitoring and service management solutions within a global organisation.
Exposure to advanced tooling, automation, and transformation initiatives across diverse technology landscapes.
A collaborative environment that values professional integrity, continuous improvement, and knowledge sharing.
Advanced service and business modelling techniques within complex, multi‑technology environments.
Governance best practices for data quality and supplier deliverables.
Deeper expertise in observability, monitoring architecture, and automation at scale.
Enhanced stakeholder engagement and solution ownership across cross‑functional teams.
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
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LinkedIn – VOISFacebook – VOIS GlobalInstagram – VOIS GlobalYou can also chat with our employees to learn more about our projects: Connect with VOIS Employees
At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us.
Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same.
But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world.
If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities and support to help you belong and make a real impact.
#TogetherWeCan
