Job Description

Why your job is important to us

Our business lives or dies by the quality of the relationships we build with our customers. When we win a client, we want to keep them for the long-term, and that means looking after them better than our competition could.

The Solutions Architect must be technically proficient in order to deliver the right advice to our clients when it comes to projects, the development of IT and the growing use of AI. They must be confident, professional, and efficient when dealing with client demands and understand how our clients’ businesses run. They play a vital role in sales growth to existing clients so need to be commercially minded too.

Our Solutions Architects bridge the gap between technology and business. They provide solution expertise in the pre-sales stage and during ongoing strategic meetings for clients, owning their AI & IT development roadmap. They provide the input that helps our clients drive their business forward, with secure IT and market-leading AI solutions.

The secure choice for AI & IT

While not a hands-on technical role, the Solutions Architects scope and recommend technical and AI solutions for our clients, before handing over to the technical team for planning and delivery. This includes providing proposals and budget costs. You will work closely with colleagues in the Commercial and Technical Teams, to ensure the best and most appropriate solutions are proposed to clients.

On a day-to-day basis you will:

· Collaborate with colleagues and clients to provide ongoing AI & IT advice, product information, best practice guidance and proposals for new projects.

· Be part of a project management team for any clients where you have specified a solution, ensuring that the customer brief is well understood by those delivering the project.

· Work alongside our Forward Deployed Engineers to ensure we are offering solutions to the most important problems our clients face which we can support through AI.

· Liaise with IT vendors and partners to understand technical and licensing requirements of a suite of solutions and make appropriate proposals that meet changing customer needs.

· Represent ramsac and provide support to Relationship Managers at a variety of client meetings.

· Assist the Relationship and New Business Teams with proposals for solutions including joining pre-sales calls or face-to-face tender pitches.

· Prepare proposals and quotes and manage your own pipeline of sales opportunities.

· Participate in regular client management or strategic meetings, both in person and online.

· Think proactively about recommendations that you could make to improve a client’s use of AI & IT, working on longer term strategy.

· Act as an ambassador for ramsac, helping clients to understand their technology choices and guiding clients to make sound, strategic decisions.

Inspire us!

We are building the UK’s Best in Class Technology Service Provider. To do that, we only want to work with the best. Our staff are proud to say, ‘I am ramsac’ and their personal values reflect the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the highest quality service.

Are you ramsac enough to be part of this very special team?

What’s really important to us:

· Be able to translate business problems into deliverable solutions, with clear structure and recommendations.

· Being able to grasp complex or technical solutions and explain them clearly to a non-technical audience.

· Being motivated to help us grow and develop our sales pipeline, whilst not being in a traditional commission-based sales team.

· An eye for detail and a strong sense of self motivation, with a genuine desire to get things done efficiently for our clients.

· Be able to demonstrate influence and excellent communication skills at all levels of an organisation. You need to be a credible, trusted advisor.

· Being self-motivated and highly organised.

· An upbeat, ‘can do’ attitude with a genuine drive to learn, develop and improve yourself.

· A genuine interest in AI with a desire to continue your learning in this area, and drive growth with our clients.

· On a practical note, you need to be able to drive and have access to a car.