Job Description

Accountabilities

• Lead and develop a high-performing integrations team focused on efficient client onboarding and scalable technical solutions.
• Own end-to-end customer onboarding, providing technical guidance and support throughout implementation to ensure successful deployments.
• Analyze customer requirements from both technical and functional perspectives and design solutions based on a deep understanding of platform capabilities.
• Manage implementation projects by establishing timelines, monitoring quality, mitigating risks, coordinating stakeholders, and driving deliverables through completion.
• Develop and maintain APIs, SDK documentation, integration guides, and other technical support resources that enable successful implementations.
• Build a strong understanding of customer business challenges, technical environments, requirements, and success criteria to recommend appropriate solutions.
• Collaborate closely with internal product, engineering, and other technical teams to resolve integration challenges and improve implementation processes.
• Act as a key voice of the customer by identifying recurring needs, technical gaps, and opportunities for product improvements.
• Manage multiple concurrent projects while maintaining high standards for quality, communication, and delivery.

Requirements

• 7+ years of hands-on experience in implementation management, integrations engineering, technical account management, solution architecture, systems analysis, or a closely related technical role.
• Proven experience working across multiple internal and external technical teams and coordinating complex implementation initiatives.
• 3+ years of experience in B2B SaaS, ideally within payments, fraud prevention, risk management, compliance, or another closely related domain.
• Strong understanding of APIs, API specifications such as OpenAPI, web development, and modern integration patterns.
• Practical experience with SQL querying and analyzing JSON payloads.
• Experience using technical scripting and development tools such as Python, Bash, Ruby, Golang, SQL, or Postman to build integrations or internal tools.
• Excellent written and verbal communication skills, with the ability to explain complex technical and business concepts to both technical and non-technical audiences.
• Strong project management, organization, prioritization, and problem-solving skills, with the ability to manage multiple initiatives simultaneously.
• Demonstrated leadership capabilities and the ability to develop technical teams while maintaining a strong customer focus.
• Comfortable working independently in a remote, fast-paced environment with a high degree of ownership and accountability.

Benefits

• Competitive compensation combining cash and equity.
• Estimated Canadian base salary of CA$185,000–CA$250,000, depending on location, qualifications, experience, and interview performance.
• Equity opportunities with early exercise available for all options, including pre-vested options.
• Remote-first culture with the flexibility to work from home or another productive location.
• Flexible paid time off and a year-end company break.
• Health, dental, and vision coverage for employees and eligible dependents in Canada.
• Employer matching contributions of up to 4% through an RRSP program.
• MacBook Pro provided for work.
• One-time home-office setup stipend for items such as a desk, chair, and monitor.
• Monthly meal stipend and social meet-up stipend.
• Annual health and wellness stipend.
• Annual learning and professional development stipend.
• Opportunity to work alongside a globally distributed team and contribute to a rapidly growing technology environment.