Job Description

Thrive delivers upon the promise of technology by enabling our clients’ digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform.

Thrive’s culture is powered by diverse talent, big ideas, and a customer-first mindset—and it’s what truly sets us apart. Thrive is built for people who want more than a weekday routine. If you’re hungry to grow, eager to tackle new challenges and ready to drive real impact in a rapidly expanding environment, then welcome to THRIVE!

Position Overview

The Solutions Architect – is a senior technical position within Thrive. This position serves as a technical resource for sales efforts of Sales Executives and Sales Leadership.

• Duties include direct technical support to sales executives, direct customer involvement on complex sales opportunities, validation of all sales orders, ongoing enhancement of service and product descriptions, and interfacing with operations and engineering teams to keep up to date on all new service capabilities.
• Local / regional technical resource providing technical support to Sales Executives via direct customer interaction
• Participate in customer meetings and lead technical discussion. Present Thrive solutions to various levels within a client’s organization, up to CIO level.
• Become a trusted advisor to prospects and customers to solve both business and technical challenges
• Interface with internal teams, providing feedback on key areas of customer focus and areas of concern
• Create documentation, including diagrams and technical specifics, to ensure completeness and supportability of solutions
• Prioritize areas of focus by reviewing sales pipelines with supported sales reps and sales managers
• Participate in customer-focused seminars, tradeshows, events, presentations, technology roadmap reviews and training.
• Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate.
• Provide ongoing product technical training to the Thrive direct sales organization and channel partners.

Requirements

• Experience working at a Managed/Cloud Service Provider in a Solutions Architect or comparable role, collaborating with clients, and working alongside the sales team
• 5+ years’ experience with the design and implementation of a broad range of infrastructure solutions, such as:
• Excellent communication skills and customer service skills
• Ability to articulate technical information and convey to a broad audience