About Sapio Sciences

Sapio Sciences is on a mission to accelerate scientific discovery and high-throughput clinical and diagnostic services. We bring together scientists, engineers, and industry specialists to build a unified lab informatics platform that helps organisations move faster, work smarter, and generate deeper insight from their data.

Artificial intelligence is central to how we innovate and operate. Within our platform, AI enhances how laboratories structure, interpret, and act on scientific data. Across our business, we apply AI thoughtfully to improve efficiency, scalability, and decision-making. It is not an add-on or future ambition. It is embedded in how we build, deliver, and continuously improve.

Our platform unifies ELN, LIMS, and scientific data management within a highly configurable environment. Scientists, laboratory professionals, and bioinformaticians rely on Sapio to manage end-to-end laboratory operations, from instrument integration and experiment setup to sample management, data analysis, and reporting. We design solutions that are powerful yet practical, enabling teams to focus on science rather than systems.

Working at Sapio

Our EMBRACE values guide how we work and grow together. We take ownership of our outcomes, collaborate openly across functions and geographies, and remain curious about how science and technology can evolve. We are accountable to each other and to our customers, and we measure our success by the real-world impact our platform enables.

Working at Sapio means being part of a lean, growth-focused team where ownership is expected and progress matters. We value colleagues who are motivated by impact and comfortable operating in an evolving environment.

At Sapio, you will work alongside people who care deeply about advancing drug discovery and improving laboratory operations worldwide. Ideas are encouraged, initiative is recognised, and professional growth is supported. As a scale-up, we move with pace and purpose, balancing innovation with responsibility.

We partner with laboratories around the world, from emerging biotech companies to global pharmaceutical and diagnostics organisations, who trust Sapio to deliver intelligent, science-aware solutions that support discovery, development, and diagnostics.

An experienced SA will be confident working in Life Sciences to successfully design our solution to the delight of customers. Deep knowledge of LIMS, ELN and SDMS products and their application within the Laboratory setting is essential for success, with a goal of becoming an expert in the configuration and deployment of Sapio Sciences products. This knowledge will be used to design each customer’s solution, working closely with our Application Engineers to ensure high-quality implementation.

Essential Responsibilities
Include the following (Other duties may be assigned) :

• Build and maintain an in-depth understanding of Sapio Sciences’ products and services.

• Work with the Sapio Sciences team to develop and deploy solutions for the customer.

• Work closely with the Sapio Science Business Analyst (BA) to understand the customers’ business requirements and processes.

• Based on customer requirements, design the Sapio solution using an agile approach to define deliverables for execution by the Application Engineers in each Sprint.

• Ensure that the identified customer requirements are met based on time, budget, quality and success criteria.

• Advise the customer on Sapio Science best practice to ensure that the deployment is best placed to succeed.

• Provide 3rd tier Support for customers after implementation of the configuration.

• Support Project Managers in the delivery of customer projects

• Act as a bridge between the Product team and the customer to ensure that any functionality works appropriately for the customer.

• Drive the Sapio Sciences agile deployment methodology.

• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.

• Create design and implementation documentation based on customer solutions.

• Work closely with the Sapio Sciences US team to establish scalable processes and methods of working across the Customer Success organisation, including supporting IT tools.

• Meticulously manage all SA-related deployment services documentation

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Several years’ experience designing and delivering solutions for either LIMS or ELN or similar complex software.

• Bachelor’s Degree or equivalent in Computer Science

Required Skills & Abilities:

• Strong programming skills with detailed knowledge of Python

• Strong analytical, problem solving and fact-finding skills.

• Proven organizational skills, with the ability to deliver agreed workload within deadlines while maintaining a high degree of accuracy and attention to detail.

• Excellent listening and presentation skills

• Demonstrated success working responsibly and effectively from a home office.

• Effective time management, and prioritization skills

• Good computer skills (Internet, Excel, PowerPoint, Word, CRM Programs)

• Ideally, knowledge of one or more of GWT, MySQL, Oracle, Tomcat, Linux, AWS

• Self-starter who is happy to learn from colleagues.

• Highly respected and trusted by the customers you work with

• Problem solver

• Great communicator

• Focused on activities that add value and avoiding those that do not.

• Determined and persistent

• Maintain the highest standards of integrity and respect for coworkers, customers and prospects.

What We Offer

At Sapio Sciences, we recognise that our people are our greatest strength. That’s why we’re proud to offer:

• A competitive salary and benefits package

• Flexibility to work remotely, with opportunities to travel

• A comprehensive onboarding and training programme

• Ongoing opportunities for professional growth and development

• A collaborative, inclusive and supportive work environment

Our People

At Sapio Sciences, our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology, but by a shared commitment to our core values—what we proudly call The Sapio Seven, aka EMBRACE

- Embrace the future

- Make a difference

- Be true partners

- Remember why we’re here

- Act with empathy

- Commit to transparency

- Excel in quality

These values shape how we work, how we grow, and how we deliver impact for our clients every day.

Reasonable Adjustments

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application, interview & assessment process, please let us know. We will work with you to support your needs in confidence.

Equal Opportunity

Sapio Sciences hires based on merit, capability, and potential. Selection decisions are made using job-related criteria aligned to the needs of our customers and business.

We are an equal opportunity employer and do not discriminate on the basis of any characteristic protected by applicable law.